Km
Horrible… total scam
Ordered a book for an extremely important college course and even paid extra for 2 day shipping… about a week later I was advised that the book had not even yet been delivered. Since it took longer than what I paid for, I ended up buying the book somewhere more reliable. Finally when the book came in from this company, I had no choice but to return it because it was a waste of money. I was within my return deadline and was advised I would get a refund. A month went by and still no refund. Contacted customer service just to be told my refund will come in within another 60 days. I was also advised because of this inconvenience that I would receive $10 credit, which I never received. It's been about 60 days and still no refund. Emailed customer service again just to be told I will not be getting my refund because of damage to the cover and bent pages… this company had to book longer than I even had and it was in perfect condition when I sent it back. Of course blame the customer right? Sent my email and have been going back and forth about this issue and was told that I received an email about all of this almost a month ago. I did not. Then I was told to check my spam and trash… that was the first thing I did. I received no email about not getting my refund. Overall, this place is a scam. May seem cheap but they'll do anything to blame their customers and make it seem as if theyre never doing anything wrong. And yes I will be bothering customer service until I receive my money back!
Response from BiggerBooksMay 3, 2022
Good afternoon Keri, We do certainly apologize for any inconvenience you may have experienced with your order. I have reviewed the order, at this time a full refund has been issued back to the original payment method. Please allow 3-5 business day for the refund to process and post. If you need any further assistance regarding this order, please contact customer service at 888-388-9909. Thank you! -BiggerBooks