BigCommerceReviews of bigcommerce.com

After 7 years big commerce sends me an email saying my rates are going from $79 / month to $16,200 per year!!!!!

This has got to be the worst system. So many limitations..

overall satisfied with this platform

Attempted to take an additional month of service charge ($39.99) after cancelling services. Customer service rep told me 7/15/24 would end my services (cant cancel and get a prorated month for just the days used, the billing cycle must run its course) Now 7/17/24 they are deducting for 7/16-8/15. Customer service dont have an answer- had to dispute charge with credit card.. AVOID AT ALL COSTS

We have been with Big Commerce for several years and in the most recent years they have continually rachetted up our fees. The formulas change and when your business grows they increase you to new 'categories' where you pay even more (more than just the transaction fees they get with every order) implying your growth is because of them, not your business. They goad you into going 'annual' to save money, but then when you want to move back to 'monthly' they REFUSE to let you, even with the offer to pay back the 'discount' of the annual. In this case, they insist on keeping our $7,000+ subscription. They say 'you should have read the contract'. Will NOT be continuing with Big Commerce and I suggest you find a different online store vendor!

YOU CAN GET A REFUND. I DID IT. Appalled by the service provided by BigCommerce. It’s a disgrace that they’ve failed to issue a simple refund. If you’re stuck in this quagmire, here’s what you can do: Initiate a chargeback with PayPal. It’s a straightforward process where you dispute a transaction, and if all goes well, PayPal will reverse it, effectively prying your money out of BigCommerce’s grasp. Don’t stop there. Report them to your local consumer protection agency. I’ve done the same with the Australian Competition and Consumer Commission (ACCC), who are now diligently processing my extensive report. To get your refund, you need to be relentless. Call BigCommerce at every opportunity. Dial every number they have, even the tech support. Make them realize that they’ve stirred up a hornet’s nest.

We used this company for years but they just kept hiking their fees, calling us "professional" even though our sales were declining (also we found out due to their terrible SEO and integrations). We have moved to Shopify now, sales have increased and our subscription fee is a quarter of what it was with this company. BC - a word of warning, fix your service or you won't be around much longer.

The company continued to bill me after I had cancelled the plan and I reached out to them for a refund and they would not provide one. They did not bring in one sale for me via their website.