BigCommerceReviews of bigcommerce.com

BigCommerce is a terrible platform and I lost time and money using it over 5+ years. They don't process payments on their own and make you use another service. Everything is like this, their platform doesn't do anything and you need to setup other services. They also stole some of my money by returning money to customers because their change in payment system was not processed properly. In the end I switched to Shopify which is a superior service. I have a POD shop integrated with prinful and printify.

We’re a small UK brand on BigCommerce. Since the enforced migration to Feedonomics, our Meta CAPI data pipeline has completely failed. CAPI coverage = 0%. Still. Weeks later. Feedonomics looks great on the surface — but the rollout has been rough. Legacy connectors that worked were removed. The new system broke tracking and reporting overnight. Support has been slow, scripted, and without engineering access. It feels like marketing and upsells are being prioritised over fixing real business-critical issues. If you’re another merchant using Printful or other on-demand integrations, check your Meta CAPI match rates and catalogue feeds. You may not realise you’ve been hit until it’s too late — reporting lags hide the drop. This issue has been ongoing since late August and has crippled our analytics and social-commerce performance. BigCommerce Case #08512820 Feedonomics Ticket #7809361 Would appreciate someone senior at either company picking this up and pushing it to engineering. #BigCommerce #Feedonomics #CAPI #Ecommerce #SmallBusiness #MetaPixel #Printful #DataIntegrity

You can't buy domains with local extensions like .nl or .de through BigCommerce. So, I had to buy an external domain, which is a hassle to set up — especially since their helpdesk, in my opinion, lacks expertise. I’ve had to explain the same issue to them multiple times, and they only provide support in English. If you need a website address with local extensions like .nl or .de, don't use BigCommerce. They also don't offer the option to cancel yearly subscriptions, so I recommend starting with a monthly plan until everything is running smoothly. I regret subscribing to BigCommerce. Transferring my domain has been an absolute nightmare. Their helpdesk is terrible and can't solve basic issues. As a result, my webshop has been offline for over two weeks and is still offline because my domain is still locked under a Shopify subscription. (To be honest, I’m also no longer satisfied with Shopify’s service — their online support is just as unhelpful/unexpertise)

Estaba buscando teletrabajo y me encontré una maravillosa oferta de esta empresa: poner puntuaciones positivas a sus empresas colaboradoras, concretamente me mencionan: Subdial. Como a parte de querer ser trabajadora tambien soy consumidora tengo que quejarme de esta falta de respeto a la sociedad. Que existan este tipo de empleos me parece tan increible como repugnante. Pero lo que más me intriga esque ellos tengan esta nota aquí dedicándose a lo que se dedican...

This plateform work with fake sites, thieves that made on line merchant site to steal worldwide. Avoid any shop that is on Big Commerce plateform. The company who stole me is « Vêtements Hommes », a mafia ! Jacques Lauzel / France

La peggiore scelta che potevo fare per la mia azienda. SCAPPATE !!!!! Non fate l'errore di trasferire il vostro e-commerce su questa piattaforma, non firmate contratti che vi incolano e appena saltate un pagamento vi mandato subito i costi di mora senza pietà!!! servizio pessimo sanno solo incassare soldi !! SCAPPATE

I agree fully with ChatGPT BigCommerce themes are often perceived as not being as great as Shopify themes due to several **design, usability, and ecosystem differences** between the platforms. Here’s a breakdown of **why Shopify themes are often seen as superior**: --- ### 🔧 1. **Design Aesthetics and Modern UI** * **Shopify themes** (especially from its official Theme Store) tend to look more polished, modern, and minimalistic out of the box. * **BigCommerce themes**, including many premium ones, often look **outdated** or **cluttered**, resembling "Xmas trees" with too many elements fighting for attention (as you’ve rightly pointed out before). --- ### 🧱 2. **Theme Ecosystem and Market** * **Shopify** has a massive third-party theme ecosystem with **hundreds of premium and niche themes** from leading developers like Out of the Sandbox, Pixel Union, and Archetype. * **BigCommerce** has a **smaller selection of themes**, and the developers tend to reuse the same structures with minor design tweaks, which leads to a lack of variety. * Many BigCommerce themes are **variations of Stencil’s basic framework** (Cornerstone), and feel like clones with new colours or font swaps. --- ### ⚙️ 3. **Customization Experience** * **Shopify's Liquid** and theme architecture is well-documented, widely supported, and easier to customise with available resources. * **BigCommerce’s Stencil** framework, while powerful, is harder to customise unless you’re technically skilled or hire a developer, especially for layout or navigation changes. --- ### 📲 4. **Mobile Optimization** * Shopify themes are typically **better optimised for mobile**, with faster loading times, intuitive touch navigation, and responsive product grids. * Some BigCommerce themes still struggle with **inconsistent mobile spacing, slow image rendering, or awkward side menus.** --- ### 💻 5. **Editing Interface** * Shopify’s **drag-and-drop customizer (Sections & Blocks)** allows users to build and rearrange content easily without coding. * BigCommerce’s **Page Builder is more limited**, and while improving, it lacks the fluid drag-and-drop freedom and modularity Shopify offers. --- ### 🌐 6. **Third-Party Integrations** * Shopify themes work seamlessly with thousands of apps and features — reviews, upsells, filters — without breaking design. * On BigCommerce, some apps may **break the layout** or require developer assistance to integrate properly with certain themes. --- ### 🛒 7. **Checkout Customisation** * Shopify Plus allows full checkout customisation. * BigCommerce has more **checkout flexibility by default**, but this often requires technical effort to match a premium look and feel. --- ### 🧠 Summary Table: | Feature | Shopify | BigCommerce | | ----------------------- | --------------------------------- | -------------------------------- | | Theme Aesthetic Quality | ⭐⭐⭐⭐⭐ Modern, minimal, elegant | ⭐⭐ Often outdated, cluttered | | Theme Variety | ⭐⭐⭐⭐⭐ Hundreds of diverse options | ⭐⭐ Limited, repetitive designs | | Mobile Optimization | ⭐⭐⭐⭐ Very strong | ⭐⭐ Can be inconsistent | | Drag-and-Drop Builder | ⭐⭐⭐⭐⭐ Powerful & user-friendly | ⭐⭐ Limited and less intuitive | | Ecosystem Support | ⭐⭐⭐⭐⭐ Massive third-party support | ⭐⭐⭐ Smaller ecosystem | | Customisation Ease | ⭐⭐⭐⭐ Easier for non-developers | ⭐⭐ Requires more technical skill | --- ### ✅ Final Verdict: Shopify themes are designed with **conversion, aesthetics, and flexibility** in mind for **non-technical users**. BigCommerce themes, on the other hand, can be **powerful for developers**, but fall short in terms of **modern visuals, ease of use, and intuitive design** — unless heavily customised. --- Would you like a list of modern, better-designed BigCommerce themes that offer **full-width layout** and **side navigation**, or custom theme developers in South Africa who can help you build one from scratch?

Hands down the worst CMS ever. Works against search engines and makes ranking incredibly difficult. The blog system is trash and incredibly difficult to keep formatting. Shopify destroys this company in every way and both are subpar all though Shopify works great for SEO.