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BigCommerce Reviews | Read Customer Reviews of bigcommerce.com

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BigCommerce

BigCommerceReviews of bigcommerce.com

2.6443 reviews
IT & Communication
11305 4 Points Dr, Austin, Texas

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BigCommerce2.6

Reviews443 About Contact

Overall score

2.6 out of 5

Poor

Average of 443 reviews

Distribution

5★28%
4★9%
3★7%
2★6%
1★50%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 248-9325
bigcommerce.com
11305 4 Points DrAustin, TX 78726

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About BigCommerce

BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.

BigCommerce (bigcommerce.com) has 443 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Also known as: bigcommerce.com
Website: bigcommerce.com
Category: IT & Communication
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 1% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BigCommerce reviews

443 approved reviews, newest moderated first

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Raj
Mar 1, 2019
Excellent
Excellent. Sorted out our problem with secure site THANKS
Report
Andrei
Mar 1, 2019
Awesome
Very good themes, fast customer service. Everything is going great. Thank you
Report
Andrea
Mar 1, 2019
We are still waiting on a response &…
We are still waiting on a response & fix to our inventory management issue. The issue started over 6 months ago and still has not been resolved!
Report
Violet and Company I.
Mar 1, 2019
I would recommend Big Commerce as a…
I would recommend Big Commerce as a host-lots of uptime, good user interface and great support.
Report
James
Mar 1, 2019
We have been with Bigcommerce for 4…
We have been with Bigcommerce for 4 years and are very satisfied with their service.
Report
Scott
Mar 1, 2019
Always up and running and several…
Always up and running and several choises to improve your sales and flexability.......great site
Report
Matr
Mar 1, 2019
Check thoroughly before spending time and money
Many things that they advertise are either poorly done or rely on 3rd party apps you have to pay for. The stock shipping app is not useful for anyone who ships even a moderate amount and the paid apps they suggest are $200 a month. The QuickBooks online integration is not smooth and takes a lot of work to use. Inventory tracking is poor and requires work arounds. The mobile pages for the free cornerstone styles don't display categories correctly. In 2 months I've had over 4 support tickets that have not been solved.
Report
J.B.
Mar 1, 2019
Good experience
Good experience, but missing some features that should be basic.
Report

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