BigCommerceReviews of bigcommerce.com

The worst of the worst. Have worked with BC from their first day in business. You can no longer talk with anyone in sales or account services. You can't even email them any longer. They are a money grab. Hosting used to cost about $100 per month, now it is over $700 and they provide less than they ever have. We have been billed twice this month and there is no one to speak with. If just starting out stay away from these people.

We've been with them since 2014. Started out great, but as with many companies that grow, help got worse and the functionality got worse. The backend isn't great and they do not seem to think about the customer first with any of their processes. It's just all money grab and if you're successful, not because of the tools they give you, but because of everything you have to do to bandaid their platform, they take a big cut. I'd stay away and go with a more user friendly version that's worth giving up the pay structure for the success. This platform is not helpful for their customers. We're on the verge of jumping off but with such an extensive history it's hard and scary to jump to a new platform and risk the SEO.

Don't trust these guys. Only reason we went with BigCommerce was they bragged about "zero transaction fees" for using gateways. Well, they now want 1% of gross sales for processing our cards and we have 4 stores with them, so we're moving. Don't waste your time with them. They're not worth it. Shopify is now a much better option than BC.

Do NOT use BigCommerce. It is extremely expensive, and as your sales increase, they charge you more every month based on your revenue. Stay away. Do not waste your time building your store on this platform, because once you’re in, it becomes very difficult to move later. Their customer service is the worst I have ever experienced. There is a complete lack of flexibility and basic courtesy. I don’t know where their support is based, but I have never seen anything like it. They will push you to pay annually by issuing a full-year invoice, and if you don’t pay it, they will suspend your site. This is completely unethical business behavior. They are clearly focused only on collecting money, without any regard for their customers. Look for another ecommerce platform — this one is not worth it.

farudulently debited £2599.52 from my account and refused to refund

I spent 2 days trying to reach someone there to open an account. I can't get a response from them. If the service is that bad trying to open an account I'm afraid to see what happens if you have a problem

Bigcommerce are a juggernaut without much care for small Australian businesses. Having invested two years of time into building a large website (over 4000 products), Bigcommerce started recording my POS transactions (Outside of the BC system) as their own and moved my plan from $75AUD to over $650AUD a month. BC did not facilitate, find or deliver the transactions made physically instore. When I explained to rep, they said they couldn't do anything. They asked the manager who said the same. Absolutely sad, have lost countless hours as a solo small business owner over 2 years and just as I was building interstate markets too. Shocker.

Terrible service, tried to cancel service and it is made near impossible. They ignored all requests to cancel, then try charging me the full annual plan amount when it eventually went through. DO NOT USE.