BigCommerceReviews of bigcommerce.com

I have been running e-commerce stores for a few years now. My current store (SkynexTech) is run from BigCommerce. I made my choice after researching the various e-commerce platforms available. I went through all the Free Trial periods one could possibly find online, comparing the functionality and usability available amongst the various e-commerce platforms. In the case of Shopify, I also ran a store for some time. The reason I made the switch to BigCommerce (and why I am still with BigCommerce 4 years later), is simple: BigCommerce focuses on the one and only thing that should matter to any e-commerce store owner that is, sales. The BigCommerce platform is much leaner, and much more focused on getting more sales. Many are those, however, that mistake feature quantity as being tantamount to better e-commerce platform. The focus should really be on quality of features, not quantity. The best and most concrete example is the "in-panel analytics" offered by both e-commerce platforms. Shopify offers way more data but a lot of that data is in fact irrelevant, and actually makes it much more difficult to draw rationale conclusions and make actionable decisions about your stores. In a sense, analytics provided through Shopify create a "fog of war" or so to speak. By comparison, BigCommerce gives you data on the number of visitors, number of products looked at, products added to cart, and of course products purchased. This is all that should matter. Anything above and beyond this, you should be relying on an analytics platform, such Google Analytics and/or Google Search Console, rather than on your e-commerce solution provider. When I log into my BigCommerce store, its not for analytics. It's for creating sales, promotions, pricing strategies, improving product design and descriptions, etc. Having all the essential data available helps me make quick, effective, and actionable decisions. If I am in need of any further analytics (e.g. top pages visited, behavior, acquisition, etc.) Google Analytics is the solution. Conclusion? Go with BigCommerce. I've tried both. If you want more sales, BigCommerce is leaner and will get you there faster.

I was recommended to use BigCommerce by our POS (Hike). Integration is decent which connects my products, inventory and sales data. Good eCommerce for growing business.

I signed up for big commerce towards the end of May 2020. When speaking to a sales representative, this platform was going to be so easy to use, and I was going to have an amazing looking website, and it was going to save me and my company money. Sold! So I signed a contract to start working with them. I then started with buying a template, and quickly realized that with me using their platform, my website was going to look bad. I reached back out to Big Commerce, and they recommended me to reach out to one of their certified developers. After spending a whole week and talking to over 20 different people, the cheapest I could get anything done was for $50,000!! So much for being "easy" and "saving money". Also, they sell you on that they have all these apps, but what they do not tell you, that a lot of the apps cost an extra 150-300 a month. We finally found a developer that was within my budget, and they recommended using Wordpress/ Woocommerce. I came back to BigCommerce and said we were moving to a different platform. They came back and said I owed $15,000.00 to break my contract (even though we have no website, and its only been active for less than 3 months). Pretty much BigCommerce is selling a bad product, that you need to pay someone 50K to make it look good. DO NOT GO WITH BIG COMMERCE. I have had a much better experience with Shopify and Woocommerce. I would recommend either of those before Big Commerce.

As owner of an online store I requested Big Commerce discontinue my account as I no longer needed their services. My first phone call and email request to cancel services and payment was not honored. Months later I noticed that Big Commerce continued to withdraw money automatically from my credit card without my consent, so I called back. I was told over the phone they received my cancellation email and it was their mistake, they would cancel it for the next month. I assumed they would cancel it but they were tricky. There wasn't a full charge to my card so I didn't notice they were still taking money from my account for months! Big Commerce put me on "hybernation' which means they charged less. So my services were cancelled but the automatic payment wasn't cancelled. I called back (again) the representative looked into it. When speaking live with a Big Commerce representative I was told 'so sorry, your account will now be escalated to Management they will call you'. Big Commerce continued to charge my AMEX card at the "hybernation rate". I never received a call, nor email back. What's fascinating is that Big Commerce wasn't authorized to continue automatic payment. So when I changed AMEX cards (with different numbers) I thought for sure they would drop off and yet I was still charged. How did Big Commerce continue to take money from my new credit card? When I noticed months later I called Big Commerce back (again) and was told a Manager would call me. Noone called me (again). I finally recently called and spoke with a Manager who put an offer on the table to truly cancel the automatic withdrawls and partially reimburse me. At this point, I don't believe they will pay me the small reimbursement they offered. Hopefully they will. They owe me $ and I don't believe anything they say. Currently I stilllllll have an open ticket with Big Commerce... Hours of MY TIME have been spent recovering money and cancelling services I don't use.

Tried out the trial and so far so good. I don't know if this platform is easier than shopify as I have 3 stores with them but I do like the fact that they are cheaper and supposedly have an easier way with partnerships to sell difficult items such as CBD. So we'll see but so far so good.

Go Wix or Shopify or basically anywhere else but here. Nothing integrates right and that includes the products they push. This has been a nightmare every step of the way and yesterday they took it to a whole new level. I finally was all setup through Square payments and then *poof* it just stopped working after a few days. Supports response? "We're having an issue with some payment portals and that includes Square. We suggest you setup a different payment provider in the meantime." As if setting up a new provider is as simple as clicking a button...I asked when the issue began and they gave me a date of a week prior! One week with their "engineering" team on it 24/7 supposedly and they STILL don't have it fixed. Insane. The instant I have some extra cash flow to hire someone to seamlessly move me I'm gone. Keep scrolling to see all the 1 star reviews. That's literally all I see and for good reason.

The seller I bought stuff from is deplorable. Long story short I got the run around on some product I ordered. I was promised a shipping number which I never got. I was also promised it would be shipped out in 1 to 2 days . 4 days later the sender said he ran out of the product and had to have it imported in. Mind you the product I ordered is locally made and there national head quarters are 70 miles away. That being said the seller that I ordered from won't give me my money back, answer my emails or phone calls.

Customer service is appalling however; trying to cancel my subscription. Unable to email support without a special pin; live chat not available Aus time and phone is on constant hold. Website is fine - a little advanced if you are a novice. Easier sites out there for beginners. Must be better options out there.....