BigCommerceReviews of bigcommerce.com

I have used this product for over 3 years. It is mediocre at best. Technologically, we have only seen a deterioration in its capabilities despite getting emails every month on the fantastic new features of the product. We have since moved to another product (which is not allowed to be named in Trustpilot) and it is not perfect but we have the possibilities to fix the technical problems we encounter. In 3 years, I can literally say that not one of my technical questions were ever answered. Customer service's role is to make you feel "good" while they supposedly raise your technical question to the next level - WHICH LITERALLY NEVER GETS ANSWERED....EVER! The real kicker is trying to leave this platform. We get charged upwards of $1000 per month for not using the system and even after cancelling they are claiming to be able to charge us. I have taken up the issue with the credit card company, but I would highly recommend another product. There is nothing here.

Unless you are a developer, don't waste your time. You will have to edit the HTML code to do the simplest change, like removing the huge amount of extra white space around your logo. These themes are not user friendly, and BC support is a joke. They are worthless, their answer for everything is to "reach out to a developer." Translation: you spend more money. The support for the premium, expensive themes is also abysmal. The developers are not used to putting out a theme that is easy to work with. They are lazy, and don't think they need to respond to customers' questions or complaints. Do yourself a favor and choose any other platform, Shopify, 3d Cart, or Squarespace. Any of these has to be better.

Writing a review because these negative reviews don't do BigC justice. I've been with them for a year because Shopify deleted my store because I was flagged as 'high-risk' because I was living in the Philippines at the time. Switching to BigC has been awesome! I'm confused about the negative reviews about BigC's customer service because when I was setting up my store, I was calling them every hour and they helped me from A - Z. Where the reviews are correct is that BigC is not a newbie platform. You have to be somewhat good at technology to make it happen. However, if you are tech-savvy, BigC is a 'big boy tool' in comparison to Shopify. The biggest pro of going with BigC is that they don't take a % transaction when you use other payment providers. This saves us a couple of hundred bucks a month. There have been instances where some random things break, but they're usually fixed quickly. A problem with BigC is that the app marketplace is not as robust as Shopify's. But a huge pro is that the BigC community has that small welcoming hometown feel (a lot of ex-Shopify people). For me, I'm still emotionally scarred from Shopify deleting my store so it would take a lot for me to migrate from BigC back to Shopify. I am happy with my BigC store, they have helped make me a rich man.

Huge piece of junk. I am stuck on the platform but I would never suggest it. Save yourself the headache. Data import tool is my biggest complaint. There is no way to just bulk update price only. We all have price increases. Rarely do we need to update product names and categories in bulk. Their garbage tool forces you to update product name and categories. The categories come in as text values and can be quite long. Our update toll used to work fine, but all of the sudden, it crashes after 1 row of data is updated. The data is 100% right from their export. Takes the first row, then hangs. Have to delete the row that was imported, resave the csv, then upload again. Imagine doing this hundreds or thousands of times. Total garbage. Wish I never migrated to them!

Nothing but good experience with this platform. I would recommend it to everyone.

This company is appalling. They frequently are tinkering behind the scenes and rolling out upgrades without evidently doing appropriate testing. Whether it faffing with the payment process or the API system there is usually something they do that directly impacts your store and your sales. Customer service is not a fake as shopify but hopeless and non committal. And the APP also is a bit pointless

I've had a Big Commerce store all summer and never had a problem with it until last night. An update wiped out all my products imported from Printful! I bought a domain for my store and a GSuite subscription, which required repeated logins. Neither of them verified my domain, even after copying and pasting something called a "TXT" into...somewhere. Tech support's advice was little help. I left suggestions to simplify domain verification, but they went unread in their Community Help page. Several times I rage-quit and almost had meltdowns! I had to uninstall two Google apps twice because of this! And the tech support said I have a 12-month contract on their basic plan, so I can't get a refund if I quit. This is the second online store after Shopify I have a technical problem with. I'm becoming discouraged from ecommerce!

I've been using Big-commerce for a while and the customer service support team members I've dealt with rarely seem knowledgeable. I had a recent issue with wanting to add a CTA (Call to Action) button and the team member didn't know what that was?? Furthermore, the next person I spoke with knew what a CTA button was and helped me add it, but he could not share the basic information for changing the button's color, which is a part of the customize option and very simple. The last time I called, I waited 50 minutes for a rep and then his dog barked the whole time we talked. I know he's at home due to COVID, but that's no excuse. I love dogs, but if you are on a business call, they should be in another room if they cannot stop barking!