BigCommerceReviews of bigcommerce.com

One of the worst CMS ever. DO not USE it in any case. DO not trust them and their marketing. Everything is lie and nothing works. I have migrated to BigCommerce 1 month ago and in 1 month, I have face maybe 100 significant issues and bugs. Guess how many were fixed? None of them! The chat support is absolutely useless and the dev team absolutely sucks. They need years to fix significant bugs and do not care about their customers. They have been billing me the wrong amount for month and are charging VAT while they should not. I have contacted the support on June 9th 2022, we are on July 23th and they still have not get back to me. Even the most simple things such as receiving payments or tracking the number of visitors will not work with this CMS. If you hesitate to use BigCommerce, trust me you will regret it!!

Bigcommerce you claim that you are an e-commerce platform for a new era. Please can we get Payment Gateways for South Africa? You claim that you have payment gateways that work in South Africa like Blue Snap, Digital River, NMI, Opayo and World Pay. But let me tell you none of them works in South Africa and that is why you have so little customers in South Africa. Be like Shopify and Ecwid who have payment gateways for South Africa. They all have PayPal that works through there platforms in South Africa. There are many South African companies, like Payfast, Paygate, Virtual Card Service etc. that are incorporated with other platforms. It is only Bigcommerce who do not provide even one descent Payment Gateway for South Africa. Please also do not tell me they are working because I have been using your platform for more than 10 years. I used to use VCS through your system and then it was discontinued, and I had to get an Indian company to write code to get Payfast to work through your system. It cost me extra money as I had to rent another domain on another system to incorporate a payment gateway for Bigcommerce that I can use in South Africa. Bigcommerce developers it is time to catch a wake up, because without a decent payment gateway no e-commerce platform can be an ecommerce platform for a new era!!!

Powerful and flexible system BUT suffers from a VERY poor billing model. We have used Big commerce for almost 10 years and run multiple stores across multiple brands, exclusively B2B. Cards on the table, it's a good system, otherwise we wouldn't use it. It takes a while to get your head around the logic and relationships but once you have, the system is powerful and flexible. The initial US domestic-centric approach and culture has got a lot better over the years and the support via chat is almost always spot on. The biggest issue, by far, is the billing model. BEFORE you sign up make sure you understand how this works. The cost of entry is very low but as you grow and become more reliant, costs rise significantly and are increased automatically. Costs are based on sales revenue through your store and the sales revenue is also based in USD (remember that bit where I said US domestic centric?) So your sales revenue will also be a function of the exchange rate between USD and your local currency. This means that, even if your sales don't move, if the exchange rate goes up and the sales volume passes the billing threshold, your costs go up. They can go up a LOT. So, let's say you want product catalogues and customer groups (both are pretty vital in most stores). This puts you on the $79.95 plan which allows you an annual sales revenue of $180,000 USD. Let's say your annual sales are just under that - at $178,000 a year. Then the exchange rate goes from 1.23 USD to 1.25 USD. Remember, you have done NOTHING, your sales are FLAT. Your monthly costs increase (automatically) from $79.95 to $299.95! that's a 275% increase in cost with NOTHING on the other side!! This happens automatically. Naturally, you would expect the opposite to be true right? Wrong. It stays at this level and you have to contact them to have it put back. if you don't stay on top of it you may not get a refund for previous months, as this is not guaranteed. So, Big Commerce, if you are reading this..... Come on guys, there is a world outside the US. Your system is great and you have some brilliant people in your team. At the very least you need to peg the store revenue to the local currency. Then you could make the downgrade automatic like the upgrade and then you could make the billing models more equitable.

Could give you 5 stars but still needs improvement. Too many novice people on first level support. Otherwise, expert people.

I requested a refund for my bigcommerce plan, I asked 5 times, they said It is in review. Never Heard from them again and they are very unclear on a lot of things. Wouldn't recommend

What is the most important thing when you are e commerce startup? Its the technical support provided by your new e-commerce platform. BigCommerce has a very poor support . They dont give any support for themes which they are selling in their own store. And some of those themes dont work properly because they dont even test them . Its a disaster for a new e-commerce business.

I lost 30000 dolar there , no whithdraw anymore

Big Commerce's admin navigation is terrible. I wasted a lot of time just trying to find the pages I wanted. I don't know of any other ecommerce platform which penalizes a merchant for being successful. They have ridiculously low volume limits - an annual limit of $400,000 for a $299/month hosting plan. Better to use a card processor for your cloud based ecommerce platform since they profit from each sale and have no need to overcharge for the hosting platform services. I ended up with Square, my existing card processor. $79/month for the top plan and a much simpler user experience.