Bicycle BoothReviews of bicyclebooth.com

AVOID, AVOID, AVOID. While I can not attest to the quality or fit of the bibs or jersey that I ordered, I can most definitely speak of how terrible the customer service is. I placed an order mid December, they pulled funds from my account the very same day. Two weeks passed by and I still had not received any shipping information, so I emailed the contact email that they provide. 3 days later I still hadn't gotten a reply nor any shipping information l, so I email them again. Two days later I finally got a response, which was an absolute spin movie stating that "I have spoken with our staff and was assured that it had been processed and would be shipped out shortly". So I attempted to be patient, waited another week or so, still no shipping information. I again emailed the company, multiple days without a reply. So I emailed them asking for a refund. To which they immediately replied "I'll have to speak with our staff and see if we are able to refund your money". What? If you're able to? Over a month has passed and I have nothing to show for the money spent. Such a terrible way to operate a business, I had extremely high hopes for this company as I enjoy many of the designs they have available but it seems those hopes were absolutely wasted. I would highly suggest going with any other company. If you decide to go with them, I hope you have better luck than I! Ride safe, and Safe Travels!

We had to make a size exchange, and the company was prompt and courteous with their response. We are very pleased with the logo and quality of the jersey.

Extreme scam. Ordered in july, my order has never arrived. Been going on about refund for months. They refuse to refund me.

Horrible Experience! I ordered a shirt. (took 6 weeks to receive) Once it arrived, it ran small. So I wanted to exchange it from a Large to an Extra Large. I reached out and said they would exchange it, but I had to pay the shipping, and because it was international, I had to pay customer fees, etc., The shirt was no good, so I sent it back. The new package arrived eight weeks later, but they never exchanged the shirt. Now, I can't get anyone to respond promptly to get things resolved. When you can get them, all you get is voicemail. So I'm out the $60 for the shirt, the $40 for this shipping, and I still don't have a shirt. STAY AWAY!!!!

Never got my items. No support. They don't respond. Don't order from these guys.

We received the item that came directly packaged from China. When we attempted the return the item due to poor fit via instructions they sent, it was not recieved by the company and returned to us. We had to pay to ship it and pay the receiving fee. Contact with customer service to have any recourse has been a giant stall tactic. Buyer beware!

Truly awful customer service. Chris T took more than a month to tell me the order hadn’t shipped and they would require additional payment to do so. They do not answer their phone or respond to emails.

I will never do business with them again. For me this review is about moral integrity. I never received my product. I reached out to customer service and they never shipped the product nor provided a tracking number, and when I requested a refund, they said they couldn't because they shipped the product already (which was a lie because no tracking number was provided). They are not an honest business practice. I was lied to several times. When a customer pays for their product, they should receive it; however they just took payment and provided no product!