jack B.
Dodgy
Ordered , hasn’t turned up , emailed for an update , they emailed back to say that they sent an email to say it was out of stock and for me to choose another one and it was because I hadn’t responded (which they did not send that email) last email I had was to say it was being packaged and followed the “tracking” which apparently Royal Mail are waiting for . Asked for a refund so probably won’t get that back because they are useless and must have fake reviewers .
Response from Biblio BloomDec 25, 2025
Dear Jack, We’re very sorry to hear about your experience and for the frustration this has caused. Due to a system issue, the item you ordered unfortunately went out of stock. We attempted to contact you, but for technical reasons our main email was blocked, so a notification was sent from a secondary address. We sincerely apologize if this was missed and caused confusion. As requested, your order has now been fully refunded, and the funds should appear in your account within 3–10 business days. If you need any further assistance, please don’t hesitate to contact us — we’re always happy to help.