Beyond PolishReviews of beyondpolish.com

Placed an order, I then emailed right after to make an adjustment or have my order cancelled so I could place the order again. They didn't reply for an entire week and waited until I had received the order to say "it has been delivered to your place".

Worst experience I've had maybe ever with a company, and I regret ever using them. Definitely will not go near them again. I would recommend staying away!

Beware: I received my order from Beyond Polish on 5/10/21 and I believe the CND Shellac I received is counterfeit. I have never seen genuine CND Shellac without etched batch codes on the bottom, and yet neither the bottle of Museum Meet Cute nor the bottle of Rooftop Hop that I received have etched batch codes. Instead, both have batch codes printed on stickers that were then placed on the bottom of the bottles. In addition, the batch codes on the product I received (both on the stickers and the boxes) are the same for both colors; My understanding is that genuine CND Shellac does not use the same batch code for two different colors. When I notified Beyond Polish, their response was to just insist that they only sell genuine products and to say that I can return the products according to their return policy (which only offers store credit, not a refund, and makes the customer pay for return shipping). When I told them that that wasn’t OK, they stopped replying. Super disappointed with Beyond Polish and absolutely do not recommend them.

I was about to place an order but decided to research. I believe is Totally a scam. Their fb page has no reviews or likes and they have not had a good review since they started a year ago. I don’t know about the American site but the Canadian one is fishy as hell.

I placed an order on March 2 and received a text confirmation (I prefer email). The shipping confirmation advised an expected delivery date of March 5. On the 5th when I checked the tracking info, I was advised that the package had been delivered to the Community Mailbox on the 3rd of March. I did not receive the parcel despite checking for mail every single day. I texted the Customer Service Dept. at Beyond Polish twice asking how the situation would be remedied and no one has responded. I did take the delivery insurance........but am not sure how the company handles missing deliveries. This is my first experience ordering from them and it has been disappointing to neither receive my order and also to be unable to reach someone that could assist me. March 21/ 2021 Update: Since reporting this parcel missing I have had some unhelpful communication with Lisa, the Customer Service person at Beyond Polish. She advised that I needed a police report to apply for the delivery insurance, also that I needed to be the person making the application for the recovery of either the money or the replacement merchandise. All in all, their suggested procedure was totally unsatisfactory and very lacking in customer service. After several days I finally threw in the towel and went to the Conflict Resolution Department of my credit card company. I sent them copies of my email messages and the responses from Beyond Polish and they immediately credited me the amount spent on this purchase. The unwillingness to 1) resolve the issue 2) provide friendly customer service 3) replace the missing items 4) follow through with their insurance provider to recover the merchandise ; was perhaps one of the worst experiences I have ever had with any merchant whether on line or bricks and mortar. I suggest anyone needing polish or other similar products look at other on line sites. I am still reeling from their lack of response and lack of responsibility.

Just tried to make a Purchase with a coupon email from their company that was not working and I had to spend way too much time trying to get customer service to take care of it and they did not handle even handle it after the unexpected hassle it was for their websites technical difficulty. Also emailed the corporate and customer service I’ll contact directly to communicate the above information and no follow up so I am just am going to go elsewhere for my business and would recommend the same. Also prices are inexpensive but shipping is high, discounts are not straightforward and rewards program 👎.

The prices were good and I think it took a day or two to get to me! They even sent me an email thanking me for my business a day after placing my order. I’m very impressed and will continue to shop from them when it comes to mail color! Awesome company and really great customer service!

I love beyond polish. Great prices, fast delivery and my order is always correct. I appreciate the time they take to wrap everything carefully. I am always so excited to get my packages from them bc I know everything is going to be perfect.