Beyond PolishReviews of beyondpolish.com

Amazing customer service. Quick and friendly responses!

I've been ordering from Beyond Polish and Sleek Nail since June of 2020, due to the Covid-19 pandemic. Nail salons were closed, so I decided to order nail polish and gel color to do my nails. First thing first, we are all entitled to our opinions of different companies. My first order was with BP, so I didn't receive it and was given a full refund for the order. I usually order from Sleek Nail because they have free shipping with no minimum. I've placed several orders with them thus far. Sleek Nail always gets my orders to me. They are packaged well. I placed an order with Beyond Polish for gel color a month ago and the products were sealed and wrapped well. The customer service is excellent. I can reach them by DM or by email and they respond quickly. One of my packages did go missing so I was sent a replacement and it came in perfect condition. I recommend these two companies to anyone who is a nail art enthusiast. Again, they ship via USPS. Good customer service. Good prices and they have discounts most of the time. You won't be disappointed. Also, they don't refund any more due to the nature of their products but they do send replacements or store credit. My only gripe is they don't offer too many gel color in the brand Kiara Sky and OPI gel color is pretty pricey on the sites. I would like to see Madam Glam sold on these websites as well. Please try to carry more from Kiara Sky, your collection is limited and I have to order from their site that takes forever to ship. BP and SN usually ship out the same day or the next day and provides a valid tracking number. I've usually received my packages sooner than expected. I will ALWAYS continue shopping here. I am not an employee or an affiliate with these websites. This is an honest review. The good customer service I've received is why I would remain a loyal customer.

Amazing products. Amazing prices. And beyond compare customer service. I’ll be buying ALL my nail needs here now. Highly recommend.

Due to Covid, I have been doing my own nails and turns out I enjoy doing them myself more than having them done. Beyond Polish is a good company with fast shipping, good prices and the customer service has been great. I have put in 4 orders and my total on their site is $350 spent to date. My first order placed ended up having a polish out of stock after I purchased so they refunded me and I contacted them asking for a replacement before my order shipped as I needed a base coat to do my nails and didn't want to pay shipping again. The company issued me a free shipping code because my order had already processed and went for shipping. Another time I ordered approximately 15 colors, one of the colors wasn't right, the polish was gooey, I called Customer service and took photos and emailed in, within a day I received a reply and they shipped a new bottle out which arrived a couple days later. Overall I feel like they take care of customers, they are open normal business hours so if you order or need them nights or weekends you can leave a message online and they will respond when they return. My only hiccup is I receive points base don purchases which amount to a certain dollar amount off based on the order total. I have close to 900 points and have not been able to use them. You cannot combine with any other offer - which recently they offer free shipping sales on $35-45 orders and you can't use points with free shipping, usually my orders are large enough I qualify for free shipping even without a sale. Its frustrating not to be able to use a $30/$100 purchase because I ordered $100 order and I am getting free shipping... other than that the customer service has been helpful, colors are nice, prices are comparable with other online nail retailers. My shipping is always quick. Usually from order time to my door is 5 days.

This company is sketchy. Bought two bottles of nail polish that were released several years ago and aren't in stock anywhere else. This should have been my first warning that something wasn't right. Paid $8 in shipping fees. I received a shipping confirmation and a tracking number the day after I placed the order. The tracking number said that the package was pending accepting at USPS and did not update after that. After 10 days of the package not being accepted by USPS, I contacted Customer Service to notify them. They said that USPS is known not to track packages up until the date of delivery and that I should wait 8 more business days. In my experience USPS is very reliable but the tracking number stated that my package was not actually dropped off or accepted by the station. I waited. After 3 weeks, I still did not receive my order and the tracking number hadn't updated so I contacted CS again. They refused to give me a refund but instead offered me a store credit and refused to reimburse my shipping fees. I said I didn't want store credit because I didn't want to take the risk of not receiving my order again. I also asked that they reimburse my shipping fees because it's not the customer's fault that the package was never shipped or lost. CS gave a pathetic excuse that their company policy states you have to buy insurance or you're liable for a package that is lost or stolen! So they wanted me to lose $8 and then use their store credit to buy from them again and pay another $8 in shipping fees?! Also, I'm pretty sure the company is liable for the package up until it is delivered and most shipping fees (especially with USPS) already have insurance up to $100 covered in the price. This company is not thinking in the longterm with their awful customer service and scammy business model. Will never buy from them again. I had to dispute the charge with my credit card company.

I just placed an order with this company yesterday. It was for a gift card for my sister for Christmas. It has been 24 hours and I have not received a confirmation email with an order number. They didn't even ask me for a shipping address or shipping method (never said it was an e-gift card either) I have a bad feeling that I just wasted $100. I should have just gone with Amazon. At least I know that company is legit & I would have had the order before Christmas. Im going to dispute the charge through paypal

I love Beyond Polish. They have all the polishes and have fast delivery. I cannot say enough about them as they are fantastic!

I'm a new customer. The polish arrived faster than expected. All the containers were wrapped extremely tightly in order to prevent breakage. I'm extremely happy and will be ordering again soon.