Beyond PolishReviews of beyondpolish.com

Response from Beyond PolishSep 26, 2026

Hi Rita, we’re sorry to hear that you were disappointed with your experience. We understand how frustrating it can be to receive an incorrect item and feel like you’re having difficulty getting the help you need. We’re glad we were able to connect with you and provide a resolution. Since you preferred to keep the incorrect item you received, we issued a refund for the discounted item, allowing you to keep it without needing to return it. We always want to make sure our customers are taken care of, and we’re sorry that your experience did not reflect the level of service we aim to provide. We truly appreciate you sharing your feedback, as it gives us an opportunity to continue improving our customer support.

Response from Beyond PolishSep 9, 2026

Thank you for sharing your feedback, Jessica. We’re sorry to hear you’re disappointed with your experience. Our promotions and rewards do have specific terms, and we’re always happy to clarify how they work. If you’d like, please reach out to our Customer Care team at [email protected] so we can review your concerns and assist you further. 💗 We appreciate your support of Beyond Polish!

Response from Beyond PolishAug 25, 2026

Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience caused by the shipping delay. A new shipment was already sent out to replace the original order, which appears to have been lost in transit. We also sent you an email with the updated tracking number so you can follow the replacement shipment. We understand how frustrating it is to wait for an order, and we’re sorry for the miscommunication along the way. We hope the replacement arrives safely and promptly. Thank you for your patience and understanding.

Response from Beyond PolishAug 25, 2026

We’re sorry for the frustration and concern this experience has caused. We’d like to reassure you that Beyond Polish is a legitimate company, and we take concerns like this very seriously. If your order was returned to the sender, we’d be happy to look into what happened and assist you with the next steps. Please reach out to our Customer Care team at [email protected] with your order information so we can review your order directly. You can also reach us through our Live Chat, Monday through Friday, 8:00 AM–5:00 PM PST, and our team will be happy to assist. We apologize that you had difficulty reaching us and hope we can have the opportunity to resolve this for you. 💗

Response from Beyond PolishDec 26, 2025

Andrea, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it is to receive duplicate items after following the guidelines outlined on our website, and we apologize for the disappointment this caused. Our mystery boxes are curated in advance to allow for efficient fulfillment, and while we do our best to minimize duplicates across different themes, there are rare instances where overlap can occur. We regret that this was not communicated clearly and understand how that contradiction led to confusion and frustration. We’re also sorry that our resolution did not meet your expectations. Our return policy for mystery items is intended to be consistent across all orders, but we understand why paying return shipping for an error feels unfair, and we regret that this situation was not handled more smoothly. Your feedback regarding product condition and communication has been shared internally so we can review both our quality checks and how these concerns are addressed going forward. While we’re sorry this experience led to such a negative impression, we appreciate you taking the time to provide detailed feedback, as it helps us improve.

Response from Beyond PolishDec 26, 2025

We’re sorry to hear about your experience and appreciate you sharing your concerns. We want to clarify that we are a legitimate business and do not engage in deceptive practices. Our optional shipping protection fee is provided through a third-party service and is clearly disclosed at checkout; it is not USPS insurance and is entirely optional. In rare cases, inventory discrepancies can occur, which may result in order delays or cancellations. When this happens, customers are always eligible for a refund for unavailable items, and we regret if the timing of your refund did not meet expectations. We take accusations of misconduct very seriously and are disappointed to hear that your interaction left such a negative impression. Our team, including the representative mentioned, works to assist customers within our policies. If you believe there is still an unresolved issue with your order, we encourage you to contact our customer service team directly so it can be reviewed and addressed appropriately.

Response from Beyond PolishDec 26, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with the gel polish and the frustration caused by the service you received. This is certainly not the experience we aim to provide, especially to a returning customer. We understand how disappointing it is to invest both time and money into professional nail services, only to have a product not perform as expected. When a product appears defective, our intention is always to review the situation carefully and resolve it fairly. We regret that our communication came across as dismissive or argumentative—that is not our standard, and we apologize for that experience. Your feedback has been shared with our customer service team so we can review this interaction and improve how these concerns are handled moving forward. While we’re sorry to hear you won’t be shopping with us again, we do appreciate the trust you placed in us previously and the time you took to bring this to our attention.

Response from Beyond PolishDec 26, 2025

Thank you for sharing your honest feedback. We’re truly sorry for the frustration you’ve experienced with our coupons, shipping thresholds, and delivery times. Our promotions do have specific terms and exclusions, and while we do our best to make these clear, we understand how disappointing it can be when a discount doesn’t apply as expected. We also understand your concern regarding our shipping costs. We do sell many of our products at lower than retail price and, in most cases, process orders within one business day. We take great care in packing our orders to ensure they arrive safely, and our team works seven days a week to help get orders out as quickly as possible. While we’re sorry to hear you’ve decided to shop elsewhere, we appreciate you giving us a try and taking the time to share your experience. Your feedback is valuable and helps us continue to improve.