Beyond NiceReviews of beyondnice.com

This is the worst company I have ever dealt with in terms of their customer service. They simply will not answer phones (I held for 1 hour!!!) return emails or communicate in any way whatsoever. Nor will they honor the discounts shown on the web site...Do not do business with company's who could care less about their customers and who treat them like a nuisance, not to be communicated with at all.

We ordered a hot tub cover with our make and model number and filled out every line on their custom order form. When the cover came there were no cutouts for our raised digital control panel. I contacted the company and they said we needed to let them know it was raised. My point was how could we know that when the only thing on the custom order form had a line for raised speakers. Absolutely nothing else on the order form for any other raised parts of the tub. In order to fix the cover we would have to pay an additional $300 on top of the cost of the original cover. They will not admit neglect on their part for the omission on the order form. Their reply to me: Really Linda? How in the world could we have known. Please see the reference on our website next to the make and model, we ask ALL clients using make and model to use these as a reference only and to make sure that they measure the cover. I am so very sorry that you did not notify us of the raised control panel, I was trying to help you get this resolved at this point I feel like you are blaming us for you not letting us know you have a raised control panel. Have a lovely day Cynthia We did all the measuring according to their order form. I'm sorry but it is their business to know and there should have been something on the order form to indicate raised parts that may need a special template cutout. Not a good company to work with at all!

Disappointed to be writing this review, but the company won't respond to my requests for assistance, so I'm left with no options. I tried to order a spa cover for my spa. The measuring you have to do for a spa they don't have in their database is more difficult than one might anticipate. I bought a spa from Costco so I'm sure there were thousands of these spas sold. They are still selling them. But Beyond Nice doesn't have it in their database? I had misplaced my t-square, so I tried following the instructions they had with a level and tape measure. I submitted the information to them, and then they said they needed me to measure with a piece of string. I took a piece of string and placed it around the curve and gave them that information. They still refused to guarantee a fitting cover, because my measurements weren't as consistent as they wanted. They actually recommended I hire a handyman to come do the measuring. I've installed my own wood floors in my house, so measuring isn't an issue for me. After reading a review here that someone got a cover that didn't fit, and beyond nice didn't back it up with a replacement, I became understandably concerned. I followed all their instructions but they said they weren't going to guarantee the cover would fit. I finally went out and bought a t-square and sent them about 15-20 pictures of my measuring angles and the numbers I was getting. Then, they said I needed to buy a drop cloth and trace the entire cover, cutting it to size, then mail it to them! At this point, I gave up and asked for a supervisor to please contact me. They ignored my repeated requests. About a year ago, I had referred a friend to buy a cover from them that they already had in their system. Even with that and the apparently unusual shape of my spa that Costco sells thousands of, Beyond Nice refused to guarantee a cover for me. If they are incapable of taking the measurement numbers you give them, that they request on their website, and they need the extreme effort of cutting a dropcloth to size, they should be sending the drop cloth or at least pay the shipping label. We're talking about a couple more hours of my time having to go buy it, bring it back, have someone help me hold it while I cut it to size, find a box that fits, drive it to a UPS or other shipping store, and pay the $20 or so dollars it would cost to mail it back. No thanks. I ended up finding a local spa cover place that actually had a cover for my spa in stock. Problem solved. I will not be using Beyond Nice in the future nor will I refer them any future business.