Beyond NiceReviews of beyondnice.com

Response from Beyond NiceAug 19, 2021

We are really sorry your cover took so long to manufacture. We are suffering with all other businesses due to the lack of people willing to work and with raw material supply chain failures. We truly don't know week in and week out what raw materials we will get and what we won't. That makes forecasting quite difficult obviously. Our lead time is the shortest in the industry, but that is still too long for our typically outstanding and BeyondNice service. We truly appreciate your mention of our "EXCELLENT PRODUCT" twice as that is what you will have to enjoy for years of use. Perhaps we can be forgiven for the delay some day since you are finally back to tubbing! Best, BeyondNice Hot Tub Covers

Response from Beyond NiceOct 14, 2019

When ordering, this buyer apparently misunderstood the 5 bullet points & detailed explanation of our three panel cover standard configuration, including the picture we provide to show an example. It is clearly stated, "One end panel will be attached to the center panel." Then he clicked the "I confirm my agreement with the three panel cover configuration explained above" and completed his check out. The cover was manufactured and delivered. We had no way of knowing the buyer had something else in mind. Upon receipt, the buyer called boiling mad the cover was not a tri fold. When we asked for confirmation that the cover was indeed made as our web site configuration explained, he began threatening bad reviews. Our offer stands. If we made it incorrectly from what our configuration explains, we will gladly resolve the issue. If the buyer assumed - or "obviously assumed" as he wrote above - it would be a tri fold cover without reading our configuration, then we made the cover exactly to our specifications and did nothing wrong.

Response from Beyond NiceJan 23, 2019

Upon receiving a picture of this failed handle, we offered to correct the problem by making and shipping a new exterior vinyl for no charge. This would obviously include new handles. The buyer did not accept our offer, and within hours of our offer, left negative reviews. The buyer then emailed "I will not speak with you any longer".

Response from Beyond NiceOct 12, 2018

This buyer states "Cover damaged when received". If so, why did the buyer accept the delivery? The buyer SIGNED the Delivery Receipt but did not make any notation of damage to the cover??? That makes no sense. Because no damage was noted at the time of delivery, the freight insurance was voided. We still filed a freight damage claim with R+L. It was denied because there was no evidence to support the claim. The standard procedure we explain to all our clients is for "Damage" to be noted on the Delivery Receipt at the time of delivery. When this is done, BeyondNice can immediately start manufacturing a replacement cover, and files a damage claim which would then be covered by the insurance. Given the facts of this particular situation, we still understand the buyer is not happy and still want to work with the buyer to attempt to resolve this situation. Even when BeyondNice does nothing wrong, we still outperform for our clients!

Response from Beyond NiceFeb 19, 2018

This buyer sent us pictures of this issue. The seams are not failing. All of the stitching in all of the seams shown are 100% intact. They vinyl itself is torn. The stitching on both sides of the tear are perfectly intact. This is not a failure of the cover or the vinyl. This was caused by someone pulling on the skirt so hard they ripped the vinyl. The cover construction did not fail. The buyer left this bad review after being advised this was not covered by the warranty, as it was not a failure of workmanship or material. The vinyl failed from abusive pulling. Vinyl does not simply rip in half all on it's own.

Response from Beyond NiceDec 31, 2017

If the cover arrived damaged, why did this buyer sign the Delivery Receipt without noting ANY damage? We have a one foot tall white label with bold red lettering that reads, "DO NOT SIGN FOR THIS SHIPMENT UNTIL YOU HAVE THOROUGHLY INSPECTED FOR ANY DAMAGE. SHIPPER IS NOT RESPONSIBLE FOR SHIPMENTS THAT ARE NOT SIGNED FOR AS DAMAGED UPON ARRIVAL!" We ALWAYS stand behind our product. This buyer simply wanted us to cover them as they failed their responsibility to note damage upon arrival. Obviously, this was not our fault nor our problem to resolve. The freight company denied the claim, as they always will unless damages are noted at delivery. Any damaged found after that are not the responsibility of the freight company. This was not "slight" damage! The whole end was torn off the box so it would have been hard to miss.

Response from Beyond NiceJun 21, 2017

Since we were contacted 8 months after you had the cover and the handles were coming off, which appeared to be abuse on your end and is not covered on our warranty. We were willing to replace your skin as a favor for $45 -the cost of shipping. The warranty does not cover abuse of handles. Then when you stated the stitching was coming apart we still agreed to replace the skin at the charge of shipping. You did not agree to this, which is per the warranty guidelines. If the quality was so poor, why were we notified 8 months after you had received the cover and had ripped off the handles? I believe the customer service is also not to your satisfaction because you are not getting something for free. We were willing to send you a new skin, bring your current skin back and you were happy with none of these. Not sure at this point how to make this client happy. As you can see from all of our reviews, we do make an outstanding product and our customer service is top notch. At this point we offered several solutions and the client did not take any of them. Beyondnice Hot tub Covers