Patient
Staff was comforting and made sure I…
Staff was comforting and made sure I understood what was going on.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Patient
Staff was comforting and made sure I understood what was going on.
Patient
Great staff and efficient processing for my COVID-19 test.
Patient
There should be a walk in policy. I had symptoms of COVID and was told to make an appointment..
Response from BetterMed Urgent CareMay 14, 2021
Hi There, We are sorry you had a negative experience with us. We do encourage people to schedule appointments for COVID Medical Evaluations & Testing, however you should not have been turned away. Thank you for alerting us to this experience. We will share your feedback with the Site Manager.
Patient
Received excellent service and everyone was kind and thoughtful.
Patient
I think the covid test was a false positive and I think it was pushed by everyone.
Response from BetterMed Urgent CareMay 14, 2021
Thank you for alerting us to your experience and taking time to leave us feedback.
Patricia L.
Stuck trying to find a center that could provide a timely PCR Covid test, I turned to the internet as all pharmacy options failed. The Airlines, based on travel location require the test to be done within three days of your travel date. BetterMed was clear with the information and when I reached out via phone to validate that what I understood was accurate, I got a very competent admin who researched my information, validated details and thanked me in advance for choosing their facility. Upon arrival, I was met electronically outside and advised where to go and what to do once I entered the facility- 15 mins tops and I was in and out with my covid test completed. Under 24 hours and I have my results and able to travel to see my ailing mom. All worked well and timely even though I must say I thought the actual test was a bit rough by the person who administered. I would highly recommend this facility.
Jacqueline S K.
This was my 1st ever visit to an urgent care but the entire staff made it so easy for me and made my injury a primary issue for them
Aimee C.
First time ever using, impressed by the accuracy and speed of service. Let’s face it when your sick you want to get home quickly