BetterMed Urgent CareReviews of bettermedcare.com

Best visit I've ever had! Fast, efficient and the customer service from checkin to check out was top notch! The online appt. scheduler and car side check in are excellent as well!

I didn't like they didn't take my daughters insurance...but they took another which led to a 321.00 billed later plus a copay. So i had to call fist insurance to cover the second insurance. Or was just a lot of calls and process.

There are too many urgent care options in town, I would not recommend this one. My strife started as soon as I tried to register for my covid test. Since they don't want you to come in, they ask you to call upon arrival. I called and called and called and finally on the 3rd time, the gal, who had been sitting there the entire time, finally answered. After some back and forth on my insurance, I was finally able to enter. She tells me to walk myself to a specific room. Upon walking down the hall, I pass 2 employees chatting, who clearly see me. But I guess they decided I was someone else's patient as they left me waiting inside the room for over 30 mins and continued chatting about their mothers. Finally someone enters and says "have you been seen yet?" After she realizes I haven't, she handles my care. Upon exit, I am told my visit should be covered, but if not (keep in mind covid TESTS) are supposed to be covered, they will notify me before I am charge (they require you to supply a cc before you can start your visit). Hey guess what... my visit ended up not being covered and I was charged with no forewarning. On top of it, they charged for a wellness visit, which never happened.

I had explained that I was there for 2 things. #1) I was concerned that I may have a sinus infection. I had been congested and my ears were stopped up. I could not hear. #2) I needed to get a covid test - required for a Gastro Dr's appt that I had scheduled for later that week. They took me in for the covid test, put me in a room to wait, for a long time and it was hot in there. The medical assistant even apologized for it being so hot. Anyhow, when the nurse practitioner came in, it was like the only thing that I was there for was the covid test. She gave me the results and was ready to send me on my way. I brought up my main concern, she did look in my ears, said no infection, take allergy meds and was done. Was a little frustrating. She didn't really seem to care. If I had not needed the covid test I would not have gone there. I won't go back.

The staff are always professional and friendly. The checkin process is easy and convenient.

Great service. Doctor really seemed to care about my issues.

Friendly but expensive for very little and no diagnosis :(

Quick and easy