BetterMed Urgent CareReviews of bettermedcare.com

I had to go for a covid test due to possible exposure at work. I waited in the car for 30 minutes while going through the check in process. No biggie there. Was told to meet someone at the door, a room was ready. Went in and waited another 30 minutes before I opened the door to look for someone. Heard the staff talking amongst each other and looked around the corner. They were talking about cats and looking at photos. I asked someone if they had forgotten and they started to scramble to get to me. They called me by the wrong name. The girls who did the test was apologetic and did well. They then sent in a NP who instead of apologizing and owning what had happened tried to make excuses and feed me a bunch of lies about other priority people being in there. There was 1 other person in there and they came after me. When I addressed what I heard and saw she tried placating me that they could talk while walking past each other. I told her I saw people sitting and talking, not running or walking to treat these “high priority” patients. Point blank they forgot, we’re busy chatting and she would not just say I’m sorry we messed up. Instead I was insulted and pandered to. I will never go here again.

Staff were professional and the facility was clean. Very orderly protocol.

frictionless process and very good experience, both online and offline. very friendly, knowledgable and competent staff.

Did not take the time to fully look at my skin and based their diagnosis on a she said experience. Also doesn't refer anyone and was misdiagnosed. Did not appreciate the 2x Bendryal at night 1x Allegra during the day, after letting them know it hasn't been working. Very short and sweet but totally wrong. Went back to Patient First, the same day, for a referral to a Dermatologist and found out I had scabies. Chroic Hives my ass....

Friendly and efficient!

all was good thanks mason

Everything was very well organized for CIVID testing. Promoted a very safe environment for patients and staff.

Went for Covid testing due to fever and chills. Wish they had paid attention to other complaints because after a week when I found out it wasn't Covid (thankfully), I still had a fever and didn't know what it was. Eventually found out it was a kidney infection and overall took almost 2 weeks to figure it out due to focus on Covid. A simple urine test at the first visit would have identified the problem and I did tell them I had a history and was having significant lower back pain. I do get the focus on Covid, but more consideration of other possibilities would have helped much sooner.