BetterMed Urgent CareReviews of bettermedcare.com

I was very pleased with the care of the PA that saw me, however my experience with the medical assistant was less than average, which is why I gave an overall average of 3 stars. I had come to the Regency location a couple months ago where the COVID-19 testing was conducted outside of the office by a Health Care Professional- in my case it was a Nurse Practitioner. Yes, the test is uncomfortable, but not painful. The triage was very quick, and we were seen within 10 minutes of arrival in our car. I was very please with this visit. During my recent visit, the experience was much different. COVID-19 testing was being conducted in the office. Directions were given to stay in your car and to call the office to check in. There was not the appropriate staffing to answer the phone, and after 15+ calls we ended up just having to go in to check in. I was surprised to find out that a medical assistant would be conducting the test because of how things were set up last time. The test this time was beyond uncomfortable- it was incredibly painful. The MA had gone so deep in my nose that she punctured BOTH sides and caused a significant nose bleed. There was no acknowledgment of the bleeding and the MA quickly left the room and said the PA would be in shortly. The PA was incredibly apologetic, looked to see where the punctures in my nose occurred, and provided supplies to help stop the bleeding, in addition to the routine physical exam. My advice is to continue back to the previous model where Health Care Professionals are the ones conducting the tests. It does not take up that much more of their time to complete this, and if I'm being billed a $40 copay (with my insurance paying the remainder), I expect my procedures and treatments to be delivered by a professional so things like what I experienced do not happen.

Original appointment was great; came in for ear pain (outer ear infection). No change after a week on medication. Called and was advised to give it another week and If no change then schedule an appt with ENT. Felt like since there was no visit/payment it wasn’t their concern or care any longer.

Thank you for all you do

Terrible wait time to get my COVID19 results back! Would not go back.

very quick and easy, office are clean

Quick & convenient!

Easy and efficient Covid testing.

Under lying issue of chest pain and Shortness of breath not addressed. Was tested for Covid and then sent home to quarantine even though I did not have a fever. Issues continued for several days after