Aaron Z.
This is a convenient medical care…
This is a convenient medical care clinic. Great staff, great hours… easy access web presence.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Aaron Z.
This is a convenient medical care clinic. Great staff, great hours… easy access web presence.
Patient
I had a wonderful experience at better med urgent care. I arrived close to closing so there was no one there. I was able to get right in and be seen and everyone was really nice and sympathetic and empathetic and I felt very comfortable. I would definitely use your services again. Keep up the great work!
Patient
They were very easy to work with and very professional, much appreciated.
Esther M.
The staff is ALWAYS friendly, and show a genuine desire to help you.
Patient
Great customer service and very thorough.
Patient
When you go to urgent care facility expect to see a doctor you don’t go there to see a doctors assistant but every time I go I always end up with a doctor assistant
Response from BetterMed Urgent CareJun 17, 2021
Thank you for taking time to leave us feedback.
Patient
Great and knowledgeable.
Kenyata J.
Was immediately asked to take a Covid-19 test, which I didn't mind, due to having an ear infection. However, after waiting over an hour for what should have been a 20 minute result window, I left without ever being seen about my ears. Prior to me leaving, I approached the nurses station where a group of colleagues were holding conversations. I asked one of the employees if she knew how long it would be before I would be seen, she abruptly responded, "I don't know". Apparently, Coronavirus has taken the compassion and care away from people as well. I will never utilize a BetterMed unless they are the only doctor/practitioner available...in the world.
Response from BetterMed Urgent CareJun 17, 2021
Hi Kenyata, Thank you for taking time to leave us feedback. We are sorry that you had a negative and frustrating experience with us. We take feedback like this very seriously and will be sharing it with the Site Manager. If you would like to speak more about your experience with someone on our staff please send us an email at [email protected].