BetterLegalReviews of betterlegal.com

Response from BetterLegalJan 10, 2025

Hi Galex, I’m sorry to hear about your experience, but I want to clarify a few points regarding your review. While your feedback implies that you couldn’t reach us, we were able to assist you promptly. The issue wasn’t a lack of communication but rather that the response didn’t align with your expectations. As requested, we canceled your State Compliance subscription. However, we also explained that we cannot cancel your Registered Agent subscription at this time. This is because we are still officially listed as your LLC’s Registered Agent, as evidenced by this screenshot of the state website: https://imgur.com/a/Nv0LRO0 By state law, we are required to fulfill the Registered Agent role until you formally change the agent (if keeping the LLC active) or dissolve the LLC. This ensures there are no lapses in service that could cause legal or financial issues for you. I understand this may be frustrating, but these policies exist to protect you. For instance: 1) Avoiding future obligations – Terminating your LLC ensures no outstanding fees or penalties with the state. 2) Preventing missed notices or lawsuits – Keeping the business active with a defunct Registered Agent could result in critical notices being unanswered. While we strive to provide excellent service, we are committed to following state rules and regulations for the benefit of our customers. A more lenient approach might create future complications, which we aim to prevent. I respect your right to share feedback, even if it’s negative, but I hope this provides some clarity on why we handled your request this way. Best regards, Chad Sakonchick Founder