Erkan K.
Lack of communication
I have an ongoing problem with getting in touch with them. They were quite efficient and extremely fast (same-day) with the filing process. They also faxed our EIN request as far as I am aware. However, their website has many issues, it is a total mess. I had problems with login (right now it gives the error `Sorry, your login session has changed/expired... please try again`) and password reset (the password reset link had double app2.app2.betterlegal in the beginning so it did not work but worked after I removed the first app2.). I think they are still developing it and it feels mostly unfinished. Some links, and utilities I saw the first time I logged in, are not available anymore. Most importantly, they do not return your emails. I must have sent 4-5 emails to the filling. Maybe it was the wrong email to send my specific issue but they did not relay it to the correct one and `contact us` on the webpage doesn't work for me. I think the process is working as usual but the lack of communication casts doubt on the professionalism of the team. If I can get my EIN (hopefully) and bank account set up, I will consider using another registered agent. Update 03/30/23: The website is still inaccessible. I can't log in or reset my password. Update 03/31/23: The website is fixed. I can log in now. Update 04/04/23 I have received my EIN and they got back to me over email. If I could get help with the opening of the company's bank account, our deal will be concluded.