BetterLegalReviews of betterlegal.com

I formed two companies with them, mainly motivated by a promotion where they offered a $100 bonus. However, I never received that bonus for either company. I followed all the steps as required, yet there was no payment and no clear explanation. The experience with the second company was even worse. There were significant delays in the formation process, and I had to repeatedly reach out just to get my formation documents. It felt like I had to chase them constantly for something that should have been straightforward. I also contacted customer service regarding the missing bonus. Their only response was that they needed up to 90 days to verify eligibility. Now it has been almost 6 months, and I still have not received any update, resolution, or payment. Overall, while they may complete the basic service, the lack of follow-through on promotions, poor communication, and delays make this a frustrating and unreliable experience. I would not recommend them based on my experience.

My experience is mixed but ultimately negative. My paperwork was processed quickly and I received my LLC. However, I never received my $100 credit for opening a bank account. I contacted customer service and was told it took 4-6 weeks. That came and went and I reached out again. Was then told it takes 90 days. After several months I basically gave up but also decided I didn't want the monthly state compliance monitoring. I wrote them regarding the $100 credit and to cancel to monitoring and didn't hear back. I followed up again two more times and it wasn't until I let them know I would have to report the recurring charge to my CC company as fraud that they finally canceled it. I still never received my $100 credit. I don't appreciate the false claims and unresponsiveness.

I used BetterLegal for the first time to file for an LLC in Delaware. At the time of filing they promised a return time of 3 business days. At the time of this review, they currently still say you will receive your documents within 3 business days of filing. It has been 20 business days since I filed and I have still not received my documents. I do know BetterLegal at least filed with the state, which is why I'm giving 2 stars, but they have not been able to deliver on their promise of 3 days. I will need to pay for a different agent now since I don't think I will ever receive my documents. Very disappointed.