BetterLegalReviews of betterlegal.com

Deceptive company. Please do your due diligence before ordering with this company. They do not respond. No phone number. Their 5 star rating in their Google sponsored ads is also another deceptive practice. Steer clear from this company.

Subject: Immediate Action Required – Filing Discrepancies and Refund Demand I am writing to formally address significant concerns regarding the handling of my business filing. I have received multiple communications stating that my company was successfully filed on March 21, 2026. However, to date, I have not received any official documentation confirming this filing. Additionally, a search of my state’s business registry yields no record of the organization, which directly contradicts the claim that the filing has been completed. Further, I have received follow-up emails indicating that filings may take longer than expected and are still being processed. This is inconsistent with the prior communication clearly stating that the filing had already been completed and that the next step would be obtaining the EIN. No progress or documentation related to the EIN has been provided. Attempts to resolve this matter via phone have been unsuccessful, as I have only been met with an automated AI system. This lack of access to a live representative is unacceptable given the seriousness and time sensitivity of this issue. At this point, the inconsistencies, lack of transparency, and failure to deliver services as represented raise serious concerns. I have adhered to my obligations and made payment in good faith, and I expect the same level of professionalism and accountability in return. Due to these unresolved issues, I am formally requesting an immediate refund of all fees paid. If this matter is not resolved promptly, I am prepared to pursue further action to recover my funds. I expect a clear response, including either proof of completed filing with verifiable documentation or confirmation of a full refund, without further delay.

I formed two companies with them, mainly motivated by a promotion where they offered a $100 bonus. However, I never received that bonus for either company. I followed all the steps as required, yet there was no payment and no clear explanation. The experience with the second company was even worse. There were significant delays in the formation process, and I had to repeatedly reach out just to get my formation documents. It felt like I had to chase them constantly for something that should have been straightforward. I also contacted customer service regarding the missing bonus. Their only response was that they needed up to 90 days to verify eligibility. Now it has been almost 6 months, and I still have not received any update, resolution, or payment. Overall, while they may complete the basic service, the lack of follow-through on promotions, poor communication, and delays make this a frustrating and unreliable experience. I would not recommend them based on my experience.

Scam company. There is no way of contacting a human, only web form, they do not respond to emails and the phone number I was able to find only connects to an AI agent. As far as I know they don't exist. After paying them for several years, all of a sudden my account login "does not exist" and there is no way of addressing this issue.

I am their customer. After 10 emails and many voicemails, they never returned a call regarding Registered Agent Service. Untrustworthy and corrupt bait-and-switch business practices. If I could give them negative stars

My experience is mixed but ultimately negative. My paperwork was processed quickly and I received my LLC. However, I never received my $100 credit for opening a bank account. I contacted customer service and was told it took 4-6 weeks. That came and went and I reached out again. Was then told it takes 90 days. After several months I basically gave up but also decided I didn't want the monthly state compliance monitoring. I wrote them regarding the $100 credit and to cancel to monitoring and didn't hear back. I followed up again two more times and it wasn't until I let them know I would have to report the recurring charge to my CC company as fraud that they finally canceled it. I still never received my $100 credit. I don't appreciate the false claims and unresponsiveness.

The process started off slower than expected, but Chad and his team truly turned things around. They took accountability and executed exactly what they said they would. Since then, everything has moved efficiently and professionally. I appreciate how they handled the situation and followed through.

Writing this review out of frustration, I paid for LLC prior to the new year , I get the holiday time and all but it's been two weeks since and there's been no progress. I used a different service before and had no issues, figured I'd give these guys a shot due to the great offer but after 3 emails I've received no response. Their website still says black Friday deals, there's terrible reviews everywhere about their lack of customer service , lack of response and lack of care and it's showing. Their policy you do not receive a refund for any reason so now I'm SOL and lost the $ since I'm sure my LLC will never be filed. Will be also reporting to the BBB.