BetterHelpReviews of betterhelp.com

Do not use if you're in a vulnerable position. I tried Better Help earlier this year and it's taken me this long to shake off the terrible experience and write a review. It took me 15 years to work up the confidence to try therapy after some trauma in my teens. In my first session with Better Help, my therapist not only victim-blamed me but then tried to flog me (and a reading group I'm part of) her book! So unprofessional. I was already feeling that I didn't want to continue sessions with this particular therapist and made the excuse that because she's in the US and I'm in the UK the timings didn't work for me generally, which was also true. She told me, 'it's ok. I can schedule you an hour earlier because I've got a holiday coming up and I need the extra money.' Never have I been made to feel like a conveniently placed, faceless money tree. Better Help support was great and refunded me the money with minimal fuss. Not before they tried to get me to have more sessions with this appalling excuse for a therapist, but I got my money back so that's something. Ultimately, Better Help caused me distress and did a lot more harm than good. It made me feel like I was on some kind of human conveyor belt. Fortunately I have some wonderful friends who bolstered me in the aftermath, but I fear for those whose trauma is fresher and don't have a strong support network. Steer clear of this horrible site. UPDATE: After replying to my review and stating they'd "request more information so they could follow up with me directly", it's been 3 weeks and I have received no follow up.

Sign up to this service at your peril. Despite never having had a session or even a conversation with a therapist and despite the fact that I emailed to cancel my subscription in late September, I have woken up this morning to find no money in my account after Betterhelp have taken £240. On closer inspection, they took £240 in October as well would explain why my card was refused at the supermarket leading to a very stressful incident which precipitated another bout of agrophobia and depression. For a service specifically for mental health, this is a complete joke. Taking money for nothing from mentally healthy people who then have to deal with the anxiety and trauma of getting it back is bad enough but to do that to someone who is already seriously struggling is totally inhuman.

I've been reaching out to support for weeks to get a person to help me choose a therapist that matches my needs. The support has to be the worst i've ever seen. What would take 2min on the phone takes a week of back and forth emails with an automated system. I had to wait 2 weeks to get my first session, then 2 weeks for the follow up, the therapist cancelled and had to reschedule for 2 more weeks later. Im paying for weekly and have had 1 session in 6 weeks. I feel as if my therapist is just reading out of a book in front of him. Its a pretty big waste of time. I've called the support multiple times and am assured i would get someone to call back but its just an answering service Betterhelp hires to avoid speaking with people. I reported them to BBB and trying to get ANYONE to reach out to me for help

Yup like the other bad reviews i was charged 180 F*KING POUNDS FOR 2 SESSIONS! My therapist was unavailable for 2 weeks which is just so convenient for her as I'd paid in advance I was promised 4 which isnt much but for only 2 sessions i paid 180 and they tried to charge me again after a month. SCAMMERS

Betterhelp has been some of the worst therapy I've had in my entire life, I would finish sessions feeling worse than when I started. I'm dealing with the grief following a break up and my first therapists eventual solution was to make me hate my ex girlfriend even though we ended on good terms, my second therapist had an audible timer that I would hear in the middle of sessions that would go off, loudly I might add after 30 minutes. The sign up terms promises an hour but it's actually at the therapists discretion. The first therapist even was willing to leave me in a vulnerable position while I was visibly on my desk with my head in my hands close to tears. Betterhelp over works it's therapists...if you're not in the US you'll get ridiculous times, they don't respond to messages even though you think they will and alot of the time you'll be left to your own devices. I would even argue to say I was in a better place before I found betterhelp.com. DON'T do it, use your medical insurance or shop around.

I paid for my monthly subscription, 2 of the 4 weeks I was without a therapist. I was also I formed by my therapist she respond when ever she got around to it bc she didn't have time for me. Literally telling my they have to many clients and not enough time for the clients. So take into account this is $180... pretty steep. Alot of money to be made feel insignificant. Aside from all of that... I did two months... $180x2. As if they didn't get enough money to make my mental worse... they also randomly charged my card an additional $152. I have been going back and forth in email and it seems they are going to attempt to blow this off as well.

BEWARE of GIVING YOU CREDIT CARD to this company and trying to cancel services. We cancelled he monthly plan on cancelled 7/19/21. On 9/19 they decided to charge my card a whopping $ 585.00 for no reason. They claimed they refunded me in October but my bank never received the credit. It's now 11/11/21, and after numerous emails, I am still waiting for the refund. They are thieves, and once you give them your credit card, you are doomed!! Beware beware of them. And their therapies are also a scam. DO NOT SIGN UP WITH THEM!!!!

The therapist was barely available at all during the free trial period, and the one time I managed to meet with her she was dismissive and cut me off a whole lot. It didn't feel like a safe space to discuss issues, or ask for help unless you were able to be very exact. No room for rambling or misspeaking because you were working something out. I felt much worse after the session, she didn't have time to see me again for weeks, and I canceled my free trial early. Especially don't recommend if you're suffering from anxiety or CPTSD.