BetterHelpReviews of betterhelp.com

i signed up and attended 2 sessions. i canceled the third session and informed the therapist i would not be using their service. i received credit card charges for 260. 2 days ago at which time i realised i had to login to their site and delete my info to stop getting billed and now i still owe a 400. balance. i have not even been on their website in over a month. definitely haven't talked to their all doctorate degree carrying counselors in 2 months and am extremely angry they will not even refund anything. Did i pay that much just to be able set up an appointment with a dr if i needed to? I hope all dr.s don't catch on to this. I understand i paid up front but for how many months and i wont pay this mental health company for nothing. i believe they took advantage of my mental status and how many others are being done this way. the only way i found out is because my electric bill did not get paid because of this monthly charge for having mental issues

I had signed up to better help after seeing multiple positive adverts about the service. However, truthfully I am concerned by the quality of service provided by your therapists Whilst I understand that better help offers casual and accessable mental health services, I feel a level of professionalism does need to be maintained. My first therapist spent most of the session slumped at the end of the screen. This body language read and disinterested and unengaged. They had also misread my profile and believed I was having relationship problems. When she probed me on this, is made me uncomfortable as I don't have a problem in my relationship. We discussed anxiety around a party I was hosting and whilst during the session the therapist offered practical advice, e.g. buying food and music, I don't feel as though the emotional problems around hosting were really addressed. I thought perhaps I was unlucky and I would try again with someone different. Whilst I must admit the second therapist I saw was better than the first, the session was cut short after only 25 minutes. This surprised me a great deal as I had to wait a while to get an appointment. I've checked just now and she isn't available for another two weeks. In addition to this, she asked me a number of leading or suggestive closed questions such as "do you feel as though your lack of validation from your parents had lead you to find it difficult to validate yourself?" Alongside a deal of closed questions (yes or no) relating to anxiety such as "do you find it difficult to be vulnerable?" I appreciate that as a qualified life coach, I easily recognise poor questions and communication styles. However I don't feel anyone would have walked out from either of those sessions having received any benefit. I wouldn't be so harsh to describe these sessions as bad. They were mediocre at best. Unfortunately when it comes to mental health, I do not believe mediocre is good enough. I do sincerely hope and believe there are more qualified and more experienced therapists enrolled with better help. However I do not wish to spend any more if my time using this organisation to improve my mental health.

On Better Help I had 3 bad experiences with therapists....in a row. Like I gave it a fair shot, but the quality of therapists on the app is just not good.

Useless website. I filled out all the information and answered a bunch of questions and I put in that I needed help for “mental/emotional issues and narcissistic personality disorder“ They assign me to a therapist and the guy didn’t even read the form I filled out because he still asked me what I needed help with so I pretty much had to reiterate all the same damn information and then he tells me “sorry I can’t help you“ so luckily I was able to get my money back but this was a huge waste of my time

-They don't let you select your own provider -In the meantime you will be billed without having a chance to see if the provider THEY select is a good fit -You can only change your provider AFTER they select one for you -The choices of providers are a joke as even entering the simplest of criteria doesn't return a good match -In the meantime you will continue to be billed

My fourth and final therapist was a guidance counselor who just who had nothing to add.

In my experience, BetterHelp did not provide any value for the money I spent. It was difficult (not easy, as advertised) to match with a therapist, and the odd scheduling and shorter-than-normal session times don't facilitate a consistent relationship with a therapist. This format didn't work for me at all and is not a replacement for traditional in-person counseling with an experienced, skilled therapist. I do not recommend BetterHelp.

Nothing but a fraud company! I signed up and did not see a therapist, and then I noticed on my bank statement That they had taken out £180 twice for a service I have not even had. The minute that happened I knew this was a scam. I managed to get my money refunded and cancelled my account with them.