BetterHelpReviews of betterhelp.com

I really like the idea of BetterHelp and thought I would find with it a service that can be of great help to my mother-in-law. Unfortunately the whole service provided was not productive at all but was really making things worse. The therapist told my mother-in-law in the first session that she can’t help her with her problem, which made her feel left alone and lost in the process. No support on finding an alternative therapist, nothing. Which turned her into the belief she can’t be helped. Additionally the customer service then even refused that we get a refund of our monthly fee and just offered a reduction and looking for other therapists, which was at this point not a solution anymore since the trust was unfortunately gone. Whenever there’s a critical need for a therapist it might not be a solution to turn to BetterHelp yet. Maybe in some time the processes are working better and BetterHelp invests more time into pre-checking if patients could be helped, especially in critical cases.

The therapist were amazing, helped me through a lot and were quick to response to messages and calls. €240 is too expensive for a month when I have only met him once this month. Lovely therapist but the APP is a ridiculous price! I wouldn’t pay that to see a therapist face to face!

Therapist is ok but the app? Absolute trash. There were a few times when the connection was so bad that we had to resort to chats instead of video calls. Also, there were times when for some reason the therapist didn't dial in even though I've paid for the session. Wasted money for nothing. Fix and invest in your engineering team, your app is driving people insane

The therapist doesn't message me back for days and not available spot for any appointments. Her reseans to be not responding me back were she won't be able to response on weekend. I didn't message her weekend. Of course I knew about 24 hours to wait as well. I paid weekly and just wasted.

TLDR: Two therapists both just avoided replying to me. I gave up and couldn't even get a full refund ... I tried BetterHelp, initially with hope and optimism. 1st therapist: I messaged them a fairly detailed first message, full of what I was looking to deal with and what I wanted to get out of therapy. A fairly large opening statement to give a summary of why I was there. They replied a day later saying it was Friday and they would reply on Monday. Monday came around, no word from them. Nothing on Tuesday. I chased him up on Wednesday, no reply. Nothing Thursday. Finally I used the 'swap therapist' option. 2nd therapist: I let them know why I swapped and went over my opening message again. They replied with some copy and paste rules of therapy (they would reply once per day etc.) I replied just saying OK I understand. The next day more copy and paste rules. Information is confidential. It was like talking to a robot. The next day they messaged asking why I had swapped from my previous therapist. I had already summarised this in my opening message which they clearly hadn't read. I replied with that initial message again. No response. By that Friday I gave up. I didn't feel like I had actually spoken to anyone yet. I asked for a refund. As I had been active for 2 weeks by that point they only refunded half the month, even though their therapists hadn't even really begun to speak to me as a person.

Therapist 1: Immediately questioned ADHD diagnosis. Talked endlessly. Asked zero questions. Therapist 2: Profile lists video chat; therapist actually only provides live chat Therapist 3: Pseudoscientific nonsense. Says ADHD is caused by “toxins” and “gluten” Therapist 4: Profile lists video chat; therapist actually only offers phone calls. Blamed me for my lack of success with the site. I loathe this site. It actually made me feel worse.

Absolute dog poo. I really need therapy. So I downloaded the app. Click on get started. And the app doesn’t work or let me click on the next option. So I tried the website. Same problem. Words come up all jumbled with no option to click anything. I’m using original iPad Air. So thanks for nothing ‘better help’. Now I feel worse.

I have had very bad experiences on this site and I do not get the impression of dealing with a professional service when dealing with them. I have not received any help for two weeks and still being charged for it, which is a total rip off and now my 'therapist' has just dumped me and asked me to find someone else.This is no way to be conducting therapy, so it's therapy's poor cousin which can be very harmful. This is a very poor service that does more damage than good and got me to pay for sessions I never had through no fault of my own. I struggle to even give them a star as they do not deserve one at all. Very bad service.