BetterHelpReviews of betterhelp.com

They do not want to help anyone who needs help. They just want easy cases. My case is complicated, several, severe mental health issues and I really needed therapy and thought this would be perfect. I actually joined another website to find an lgbtq friendly therapist and it turns out it's betterhelp in disguise (and not quite lgbtq). So they give you a list of random therapists and make it hard for you to pick a match. I didn't like any of the profiles and then requested a specific one that they finally agreed to give me after I insisted. We had one chat session, she seemed fabulous until I mentioned, during the week in a message, that I felt suicidal. It's part of my diagnosis and isn't necessarily a serious threat. She immediately said she could no longer see me as betterhelp doesn't allow it, and that I should seek in person therapy. Oh, what? Why do you think I'm using this website? Do you only want to help people with mild issues? I have been looking for a therapist for years to no avail, and this service seemed perfect. Plus with covid, in person therapy isn't much a thing anymore. She agreed to see me until I found someone and I thought there was still hope. But then she canceled on me twice, and it sent me into a spiral of feeling completely rejected, disposable and desperate. I did get a refund from betterhelp but I would never recommend this service to anyone who actually needs help, and it's pretty scammy to be honest.

In my previous review, I wrote my bad experiences with my therapists. BetterHelp team reached out to me but I got a totally bad experience with their customer success team. I really concern their quality problems, and I would like to talk with their founder. They said “I acknowledge you would like to speak with the founder, but they are not available to answer direct emails” it really shows they’re not willing to directly face a client. I’m not sure how hard the founder just relies an email to the client. Probably there are too many clients so they don’t mind losing me haha. They also said “To address your concern about the quality of therapists as this is something we truly care about, we have entire teams (dozens of people) dedicated to ensuring high-quality candidates providers and by no means accept every person who meets the minimum requirements.” I believe they have dozens of people who do nothing to check therapists’ actual skills (probably there are just dozens of people who do customer success team to cope with customer problems but not verify therapists’ actual skills.) I tried to read BetterHelp staff review. I understand a little bit more why therapist qualities are like that.many therapists complained that BetterHelp pays too low to their therapist. It’s like you pay 60-80 per week but they can only receive around 30 per session unless they have to take sooooo many chats to get a fair pay. You can imagine this surely hurts therapists and clients but this is the BetterHelp running method. Also, being a therapist at BetterHelp only requires the qualification and they can become a therapist in 1 week. When I was judging how easy a therapist can join BetterHelp, they didn’t reply me anymore (it’s a week already. No worries, I just put all of those in the review) By the way, if BetterHelp wants to treat my feedback seriously, please ask your founder to reply to me. I don’t want to waste my time on your rubbish customer success team. Regarding this rubbish platform, I don’t want to take any risk of it. I have quit working with my therapist

Terrible! Signed up and didn’t realise I would be charge $360 upfront. When I decided to cancel straight away I sent an email to explain and am still waiting for a reply in which time they have deleted my account but not refunded!!!! What a joke ripping people off when they are most vulnerable- shame on you!!

This is the second week since I reached out to betterhelp for refund. To this date there has been three blank emails from them, claiming that their representatives had spoken to me but I have not heard from them even once. As you can see the request for refund was ignored and the replacement of sessions were only ever mentioned here in the reviews for public to see. When I try to arrange for more sessions they required me to subscribe and pay again. Mind you I've paid for USD 520 for 2 X 4 week cycles. And I've only gotten 2 sessions with 2 different therapists due to the fact that their therapists become unavailable for live sessions after each time. Please mark my word and keep your money in your wallet. Betterhelp is not here to help. Go find help somewhere else. You can read the reviews on Reddit, betterhelp is a scam. Edit: I have called my bank to check. Betterhelp has issued a refund for my second 4-week cycle. The first 4-week cycle was only met with 2 sessions with 2 different therapists. Although I am relieved to be getting part of my losses recovered, I wish that people are aware of this and that betterhelp looks into the issue with the therapists. We deserve better services and I hope we don't have to go through so much to be asking for a refund.

Going along well then my therapist fell asleep on me. When I talked to customer support, the agent said some perplexing things to me and offered no clarification. I don’t know how to go forward with this company.

Waited for weeks for my 1st appt. It was finally tomorrow. Just got this message: I'm so sorry but I've made the decision to leave BetterHelp. Please make contact with the support line and they can connect you to another therapist. I'm so sorry and good luck to you!

There has not been one good thing from joining this site. It does not have professional counsellors. They dont counsel you, you get a few words thrown in after giving them your life story and you just feel worse because it is a scam. After 200 words being told "interesting". No it's not interesting its a scam. Don't join and waste your time, money and worse your integrity. You have no idea who is at the other end, if anyone even replies at all. There is no customer service - I haven't heard back yet. Most review sites the public CANT leave a review, so what's that saying?

I waited 2 weeks for my first session appointment and my therapist was a no show. I came for help and only got more frustration. Cannot recommend at this time.