BetterHelpReviews of betterhelp.com

It's a corporation, their interest is to make money, more so than truly reducing mental health. I'd say if you're doing well anyways, and you're just looking for a talking buddy, this might be the site for you. But if you're depressed, not doing well, or stressed out, this site might make it worse, as it did for me. I tried about 9 therapists, after the first therapist changed her availabilities. The therapists made me feel worse than when I started the therapy. I didn't feel heard and understood. It was obvious that some of the therapists use this platform simply so they can be more flexible with their own lifes and make their own lifes easy, but there was highly little concern and engagement for their clients. One therapist over validates every single thing I say and makes me feel uncomfortable, the conversation seems disingenuine. Another indicates that she judges me for not adapting belief systems that make me weak of powerless. Another tries to be in full control, and says that if I'm uncomfortable sharing something personal with her, then why am I even doing this? Putting pressure on me. Also she tells me that there will be no blaming in her session, but she says it in a blaming and aggressive tone, which was quite misplaced for therapy session. Another seems very engaged when I talk, but whenever I look away from the screen she looks at her phone and does something, as soon as I look back, she stops looking at her phone, as if I did not notice. All in all, there is very little competence on this platform, you need to search very hard to find someone who genuinely wants to help. And their search engine is horrible. I was looking for a female therapist, and the search results showed me 70-80 % men! When I enquire at customer service why, they tell me that's all the therapists available at the moment. Regarding that: On average 70 percent of therapists are female. Also, when I looked for a new therapists within a time frame of minutes twice, I got a completely different set of therapists suggested! So you are not even shown all the possible therapists! And the available therapists from the main presentation page on betterhelp are also not listed in the therapists list that I get when choosing a new therapist. So I definitely do not get all available therapists suggested, as customer service told me. Which is an absolute bummer, because it's hard to find a good therapist to begin with anyways! Bad search engine, incompetent service. Customer service at least had a very warm tone in their messages. You can spare your nice response here to this review, I know you just have to do it to make your company look better. You can celebrate. You got all my money for all those months I tried to get helpful therapy, and you gave me nothing of value, nothing I needed in return, just a stressful time! Hooray to you! Writing this comment is probably much more therapeutic than the sessions I took with you! And I'm honestly angry at that, because I really wanted to do helpful therapy!

I don't think BetterHelp is exactly a scam. But the way they operate is scam-like. When I signed up, it was for THERAPY SESSIONS. That's the point. But their model is set up for them to grab money with regularity to let them profit. They tell you how much your therapy sessions cost but the loophole is that what they are really selling is a "subscription" to their site and that is billed regularly, whether you do your therapy or not. Therapy sessions are $65 each & billed monthly, so this means a session once a week. BUT, there were times I couldn't schedule an appointment cause my therapist was not available or I was not available that week. There was an instance when my therapist was ill and had to cancel. But Betterhelp auto billed me anyway even though during one month I hadn't had ANY therapy sessions at all. So 4 therapy sessions paid for and down the drain, but they auto billed me for the next and I couldn't use the previous. The loophole is that I "have a subscription to the site where I can write to my therapist anytime" so that is considered what I'm paying for. Well, I should not be writing to a therapist any time about my problems, we should discuss only in our sessions. So the subscription is fancy words for "we will get our money each month without fail." If you want to stop that for a month, you have to actually CANCEL your whole account and lose your log in. Nice UX design! It really makes you feel you can't "cancel" and need to stay and keep paying. It was stressful to have to keep asking them for sessions I paid for and the auto billing was killing me financially, I wanted to use what I paid for first. I had to make a dispute with PayPal to get money back!! And then Betterhelp wrote me saying they ended my account because the dispute. How extreme. I think they STILL OWE ME for another $65, but they blocked me from my account so I can't even go back and see. (And they don't let you count that anyway from inside - It's part of the set up.)  I would not recommend it! You will keep getting auto-charged and they are not really set up to deal with requests and help. I called their "customer service" number to get a person that cannot help but can write down a message in an email to send Betterhelp...well, I already did that. So it was useless. If you are going to offer therapy to people, have a more therapy mindset. Let people pay per session. Don't charge cause they have an account on your site--no one is coming to your site to pay $260 a month or more just to be able to log in and send a message to their therapist about their next appointment. You said from the beginning that $260 meant $65 PER SESSION. But then the language of "you are paying to subscribe to this site" means you can go a whole month and get ZERO SESSIONS and just pay them. This loophole is sneaky and be careful to not trust this. *in response to their reply, this is the sneaky part! They start on the site telling you what your therapy costs per session and times 4 that is the monthly payment. Therapy means therapy. The other methods like sending a message to your therapist etc. well guess what? My therapist was a lovely lady but she doesn’t have time for me to write her long messAges all day long. The focus was on the live session and scheduling that. That is the point of therapy. Also, when I was not on BetterHelp, I could email a therapist if I need to make an appointment. They really play on this UX design to ensure regular payments to the site. I can’t believe they blocked me from my account after the PayPal dispute and I couldn’t properly go back and count which sessions I used. I believe I’m still owed $65 oh yeah but even though THEY TOLD ME that is the cost of a live session, they can falll back on the language that it’s the subscription. A subscription where nothing happens. So they just pocket that money I struggle for and I got nothing in return.

Paid my monthly subscription, did my first session, wasn't excited. Did the second, wasn't excited either. Usually I can tell if I "click" with the therapist from the first session but I thought I'd give her a second chance. There was nothing wrong with her, she was just not what I was looking for. She looked a little bored and it felt like she failed to ask important questions. Not that insightful. Instead insisted on stuff that didn't matter much. Anyway, since I am going through a deep depression and since I have a perfectly fine therapist on another platform I wasn't planning to ask for a different therapist. I just wasn't planning to complete my sessions for the month and definitely not renew the subscription. But seems that I missed that the charge is "recurring" and 200 euros where drawn from my account the minute one month pasted. I emailed them explaining everything, I said I haven't done the sessions and I am not planning to, you are basically taking money from me for nothing right now and I asked for a refund. Instead they offered a discount for the next 3 months!!! Are you kidding? I don't even want the first month! Just give me my money back.

Unbelievable, after my first session I begged for help, then they went silent for 5 days. Then after repeated enquires, they simply emailed me to say they had decided to delete my account. Lets hope none of them volunteer at the Samaritions.

I spoke to two therapist via BetterHelp and I was disappointed. Both of them did not know how to work their system and failed to review my info before speaking, which went into my paid time. I am unhappy with their services and believe they are overrated and I will not be using them again. They are too expensive for the average service they provide.

I signed up with Betterhelp and cancelled a few days later. I have not been matched with a therapist and decided to find someone locally. However, as soon as I cancelled my account, £240 disappeared out of my bank account. I'm now trying to get a refund. How can they take money without actually providing any therapy? Now I'm getting automated messages and there's no phone number. I also can't afford to find a real therapist, as they've taken this money from my account. Be warned if you're going to use this service - they take a lot of money upfront. UPDATE: Betterhelp are refunding my money. I’m grateful for this.

There's nothing wrong with the app, nothing wrong with the service, but the lack of personal touch and selection of your therapist makes it a little gard to match with the right one for your needs, don't get me wrong, BetterHelp therapist are great and highly skilled, just not everyone us for every situation, that's why I couldn't make it work with it as I couldn't find someone I'd feel it could help me right with what I want

Betterhelp has been refusing to give me a refund of more than £2000 even though I only received two sessions with a therapist. I signed up for Betterhelp and was paired with a therapist who I didn’t connect with. I informed them and they said they would get me another therapist but they continued billing me and I didn’t notice until it was over £2000. I asked Betterhelp to refund me the money that they took during the time I had no therapist and only charge me for the two sessions I had and they refused citing their no refund policy. They then forced me to continue with therapy on the site even though I made it clear I am now doing face to face therapy. It makes no sense to continue charging someone when they are not getting the service they are paying for. I’m so disappointed by their refusal to issue me my refund. Betterhelp, do better. ***UPDATE*** Betterhelp replied to my review but in fact have not actually contacted me directly or offered me my refund! Their replies here are just to save face. I don’t want to “improve” the situation by being forced to use the site, I want a refund.