BetterHelpReviews of betterhelp.com

I tried a couple of times, the first time the counsellor just nodded their head and agreed with everything i said, we didn't go deep and she essentially said i was fine and good to go after a few months. Second and third attempts the same, the reality is you need to do this face to face and with someone who will tackle your needs properly.

You have to pay a fixed monthly fee whether you manage to have all 4 sessions or not. If the therapist has to cancel a session and you cannot find another slot that works for both you basically loose 25% of your membership fee. It makes no sense.

Please please please do not fall into this trap literally when you look at their trust pilot profile every single review owner has single review and obviously most of them are fake and with my experience I'm telling you it must be fake. I have enrolled their service a couple of times in different time period and as far as my experience goes you won't get real help that you need. It is unfortunate I see YouTube ads recently that offers serious help and trying to make an impression as if person is going to get to know themselves and find the real help but that's not true. You'll pay a lot of money and you will you won't even get a chance to see a therapist even once a month even you pay extra and I'm telling you that the therapist that I have interacted in the past was not able to even understand my situation. I've been going through borderline abuse and very toxic marriage and at the same time that caused cptsd, but therapists was asking only questions was not helping at all and I'm talking about multiple of them. My suggestion is go find your local therapists instead who is specialized in your own situation and try mindfulness meditation besides trying to build friendships with people. BETTER HELP IS WORSE HELP, IT WONT HELP YOU AT ALL!!

I have tried better help for 3 weeks, my first week my therapist didn't show up to virtual session and provided no reason and no rescheduling. This is despite the 3reminder emails/ messages I received reminding me the session was taking place. The therapist then told me this was due to a dodgy lunch in a message (30mins into when my session was supposed to be). Clearly untrue as otherwise you would have rescheduled the appointment if they didn't feel well enough. As I result of this breakdown in trust I asked to change therapists. I had 1 session with the new therapist which went well and I said things which I have never told anyone and felt positive about my next upcoming session. Again I received 3 reminder emails reminding me of the date/time of the session and again... I got stood up by my therapist! This has completely eroded my trust in therapy and therapists and it has hurt me really deeply to be forgotten and feel unwanted. I am aware that things happen in life and can't always be helped but that is exactly what the option of rescheduling is for. It just shows a complete lack of regard for the time and experience of others and shows how unprofessional it is possible to be in this relatively unregulated app format of therapy.

Got a 15-day free trial through promotion, and was then blackmailed to provide my cc details which I did. Used the service only once in this period, it was not what I was looking for. They then charged me $70 through PayPal service agreement, which I never pre-approved and never provided them with my PayPal, they found a way to create PP service agreement in my PP without my knowledge or approval, very sneaky. Do not trust their free trials, they are fake. I am now in the middle of PP dispute with them for a refund.

Update 2: finally matched up with another therapist who decided to cancel within 12 hours! Betterhelp does nothing but waste my time and energy! Update. I’ve finally been matched with a therapist, only problem is he’s not in my time zone! All the slots are my midnights. If betterhelp can’t even do matching based on the client’s time zone, then why bother asking where I’m based! Completely frustrating especially someone who’s seeking for help! I was looking forward to receiving therapy help, however, it’s been over 48 hours and have received no follow ups or matching with therapist… very disappointed and upset.

The customer service is not responsive and when trying to cancel I was charged for an entire month more. Edited to add: Two and a half hours after this review was posted Betterhelp responded. Comparing this to the days it takes to have an interaction with their customer service only reinforces my experience. There is no way to have a conversation with a Betterhelp employee about your account other than e-mail. They give themselves one bushiness day to respond to each e-mail so back and forth conversations can and do take weeks.

I went through 3 therapists over a period of a number of months. None of them were professional. They all acted like betterhelp was a side gig. The first one I was matched with should have retired 10 years ago. She was opinionated and very “rough around the edges”. The second one wasn’t on time for a single one of our 6ish appointments. She kept using her ADHD as an excuse for being late. I felt like she needed therapy more than I did. The last one simply cancelled 2 appointments in a row and I never even got to speak with her. The last appointment she cancelled an hour before we were to begin. I set my alarm that morning for nothing. What a total waste of hundreds of dollars and time. I now have even less trust in people.