BetterHelpReviews of betterhelp.com

I had been assigned to a therapist that only gave me metaphors and quotes, second session he forgot who I was and had no notes about me or anything, basically had to start again, towards the end he didn’t say anything for 10 minutes and told me the time has come up. The only good stars that I am giving are going to the person who helped me straight away, gave me a refund and made sure I’m taken care of and offered to help in the future. That person should get a raise!!!

I had a few counsellors from Betterhelp around 2018 and did not find it amazing. It was useful in it's own way but not memorable. One of them was offended by things I said , she was too sensitive and inexperienced. Another was sort of chatty about her own life. It's a good stop gap but not the same as proper psychotherapy or counselling.

I want to block schedule my appointments. It is a huge problem with your platform considering the types of people who actually get therapy. Routine is very important and your effing it up. It’s my ONLY problem with better help and it cost you 2 stars.

I initially tried to sign up while not having insurance and managed to get a pretty good deal that’s good til January so I might stick it out til then. However, it’s already been a month and FINALLY had my first session. The initial therapist I chose felt there was a conflict since my experience hits a little too close to home, which is understandable, so we parted ways. But the second one I chose.. I booked a session and she cancelled on me with no explanation, then ghosted me.. so I moved on. Finally found someone and just had our first session, but the whole ‘figuring out if this is gonna work between us’ stage is annoying.. but I guess could also be worse. Just seems like that first month, atleast, was a money pit that gave me a not-so-great experience with BetterHelp thus far. But I’m hoping now that someone has been assigned to me and we’ve started talking that it will go better now. We shall see! 🤷‍♀️

The app is absolute garbage. The service is dependent on the therapist. I got really lucky and found an ✨awesome therapist✨ I mean a really awesome therapist!!! She saved me after getting a not so great one... So the garbage app? Closes on me all the time. Takes forever to load. Crashes all the time. Messages just won't send. I wrote a huge, well-thought-out review for my therapist and it was deleted for... Who knows what? It just glitched out. So I had to write a mediocre one because I have a life, I couldn't sit for another half hour and rewrite. This needs to be fixed because, what if someone is in crisis and their message won't send? And that sends them over the edge? A therapy app needs to be working smoothly. I will say the worksheets aren't worksheets, they're just info sheets. I had to leave because it got really expensive. I don't think there's feedback for that, I know therapists have to get paid. I just wish there was a less expensive solution to all these issues were all having.

At first, i had trouble finding the right therapist for me. But after a few tries I did. It is a good platform, and i love the variety of communication BetterHelp provides.

First the Pros: the two different therapists I've worked with have been great. really care about me as a patient. the group sessions took me by surprise, far better quality than I had anticipated. the price is affordable as well. The Cons: Privacy issues, platform issues, issues with customer services keeping track of raised tickets and issues, and then not applying the solutions to their back end.

Whilst my therapist wasn’t bad, she was NOT trauma-informed. Please be cautious if you’re using this site if you have CPTSD or needing support with any traumatic experiences. False platitudes and exploring ways to ‘find your tribe’ really don’t cut it.