BetterHelpReviews of betterhelp.com

How is it that the only way to properly search for an appropriate therapist is to get a customer services representative to do it for you, and even when they do all of the matches are wildly inappropriate? It's a serious waste of everyone's time and energy and just causes enormous frustration for all involved. Why can't I, as a user of your service, perform a simple search for the criteria I am looking for in a therapist and then order and sort those as I see fit to find the best match? I am now on my second month and still have not found a single person that is able to help me, I am desperate and increasingly distressed with this service that is supposed to help rather than cause further harm. Absolutely appalling that I am expected to pay a lot of money for a clearly broken, poorly thought out system. Customer services are zero help, simply repeating pointless scripted responses and refusing to give direct answers to my questions. Absolutely ridiculous and completely unnecessary in this age of technology! This is basic, common sense stuff! You are causing actual harm to vulnerable people who dare to have hope that you can help them improve their lives.

I decided to cancel my BetterHelp subscription because my therapist was late for our first session and asked me to reschedule. She did message me on the platform to inform me she was late both times, and I didn't mind accommodating her request to reschedule. However, she was also late for the rescheduled session, which didn't feel right after I went to the trouble of rearranging my schedule for her. Punctuality is very important to me, especially in a therapeutic context where being vulnerable is already challenging. Her video was bouncy which gave me a headache and bounced every time she wrote. I let her know but it unfortunately stayed the same. It took a lot for me to sign up for BetterHelp, and consistent lateness undermines the trust and commitment I need from my therapist.

My therapist was but the BetterHelp was not… I needed one or two more sessions with her but BH is forcing me to do another subscription even though I did not require it. BH is leveraging mental health issues for increased profits. As a middle aged man, it can be difficult to reach out for help and this has now added to my stress for obvious reasons. As I mentioned above, my therapist was amazing but BH was not helpful or seem to be concerned about my mental state… considering that “HELP” is in your their title, they do little to actually fulfill that purpose.

I have used BetterHelp on a few occasions. I chose BetterHelp as it appeared to be reputable and had more reviews than other platforms of a similar nature. I liked that your sessions could be via IM. However, despite BetterHelp advertising itself as affordable, it is hardly any cheaper than regular therapy sessions with a more reputable therapist. I have found some online therapy charging £25 per weekly session which is almost half the price of BetterHelp. You also have to pay for a month advance which isn't fair value when your therapist may not be available for a full month of sessions. I haven't found this platform particularly helpful. Some therapists clearly use this as a side hustle so you don't get the level of care you want. The first therapist I used was my favourite. We sent messages back and forth rather than just having a single session a week. I felt like I had a therapist to hand on a regular basis. However, he did go on holiday for a little while and I was still charged the full month. As I was struggling to pay for this therapy, I ended up cancelling. When I re-joined I wasn't able to connect with him again and was matched to a different therapist. This therapist didn't respond to messages like the first therapist did so I only spoke to him during our weekly sessions. The sessions were not helpful. He kept telling me I felt and angry and rejected. I was fully aware of my feelings. I was looking for support on how to navigate and deal with them, which he did not provide me. I switched therapist, this one didn't even respond at all. I eventually cancelled and did some further research. I discovered that although all of therapists on the platform are qualified, they aren't all good. There are a lot who are inexperienced or disinterested and it's difficult to match with one who will provide the support you want. There are many reputable therapists and councillors who now offer therapy online in some form the price is equal/cheaper. I also think the way the subscription works needs to be changed. You pay for the month upfront but that doesn't guarantee sessions or communication from your therapist. If you pay for the month in advance, you should be in regular communication with your therapist or they should give you the option to pay per session.

Been using for months had a few issues and had no response. The customer service is very bad as far as I’m concerned. I want my account cancelled please.

I can't review the service, I've heard good things about betterhelp, but sadly I can't afford it, even with "low income" discount it's still over £200 a month, and living on basically minimum wage, this is not affordable for me ;( I wish therapy didn't have to cost SO much. I get people have to charge a cost but real working people just can't afford this ;(

My first therapist only had time in the evenings. When I terminated the sessions, I still had two weeks left to avoid sudden additional charges. However, the next therapist unexpectedly became unavailable, possibly due to my cancellation. Despite my subscription being extended by three days, the therapist was absent for a week, and my subscription ended. I ended up spending a significant amount of money for a lot of delays and no tangible results. I find BetterHelp not very appealing, and I wouldn't recommend it to anyone.

I recently trialed BetterHelp in search of online therapy but found the experience lacking, particularly for those seeking specialised support. Despite the promise of accessible mental health care, I was unable to be matched with a therapist in Australia, nor one with expertise in my specific areas of need. This platform might serve as a temporary solution for someone facing minor, situational challenges, especially given the long waitlists and high costs of traditional therapy in Australia. However, I caution against relying on it for more serious mental health issues. Adding to the frustration was a confusing cancellation process. Despite cancelling my subscription on January 15th, I received an email on February 10th indicating my trial was ending soon. Attempting to cancel again, I encountered a misleading interface that required multiple attempts. I ended up screen recording to ensure the process was completed to avoid unwarranted charges. This is absolutely my biggest issue with online subscriptions - cancelling should be quick and easy otherwise I find it inexcusably unethical. While BetterHelp may offer a stopgap for some, be aware of potential pitfalls and ensure you're fully disengaged to avoid unexpected charges.