BetterHelpReviews of betterhelp.com

I have made 2 attempts with therapist on Betterhelp. Both were disappointing. The 1st person I spoke with looked like a mature woman in her photo. After our initial session I had doubts that I was speaking to the person in the photo. She sounded really young & inexperienced. I asked for out next session to be Video, so I could see who I was talking to. She said that wasn’t possible. I believe that I was being Catfished on this site, shown a picture of a middle aged woman, & then have some kid on the line with me. I complained, got that session refunded, but no one has addressed my concern around the fraud. My 2nd attempt, I selected an older woman (70+) who was available for video chats. She recommended a book to me that was published 40 years ago full of corny, sexist outdated references. She told me that she recommends this book to EVERYONE she works with. I felt like that could be said for all the coaching I received from her. Very basic generic advice that had little to do with me. I would not recommend this site. It may seem like a bargain, but you get what you pay for. Or possibly, you will get nothing at all (worthless generic advice)

BEWARE. BH will only guarantee to "match you" with a therapist, they have no policies in place to ensure the therapist is accountable for actually showing up for an appointment. I thought it was merely happenstance, at first, but no longer after the 4th or 5th person they paired me with pulled the same last-minute cancelation routine. Therapists have figured out that they can still get paid in full or partially by messaging clients last minute for a need to reschedule (forcing client to hit 'cancel' in order to find a new time --usually weeks later, after you've already waited weeks to meet-- and looking as if the client instigated a cancelation). Taking advantage of a vulnerable consumer by taking their $ without any reasonable hope of providing the services they advertise is unconscionable.

I needed help with a decision about whether to be open about my sexual status. I asked for a therapist who had LGBTQ training and experience. BH sent me one therapist after another without the requested background. I cut down my requirements: just LGBTQ experience. BH could not find one. They finally opened up their list and showed me all available therapists. NOT A SINGLE LGBTQ THERAPIST in the bunch. Not one. This is not an LGBTQ friendly site.

I cancelled my payment with them. They still took the money. I spent over £750 and got one session for 45 mins. It impossible to contact them. And I cannot see how to have my money refunded. It is basically a scam

These people do not want to help you. They only want your money, even if it is only for a month before you cancel it. The therapists won't address your problems, or they won't give relevant advice/they will give terrible advice. They are there to take as many clients as possible, sending pointless, poorly worded, terrible constructed worksheets that feel irrelevant. No work was done, there was nothing of value that I felt transpired on any of their short sessions/texts. The therapists there only have timeframes that are too inconvenient for a regular person's work schedule. The app says to "contact them to schedule time's outside of listed hours" but no one will schedule a time over their very restricted hours. THERE IS NO ONE ON THIS APP THAT CAN HELP YOU. THEY DO NOT CARE ABOUT YOU. I called in for 4 hours yesterday, while each person I had the displeasure of talking to making me feel like crap ON THEIR PHONE SUPPORT LINE, only to be told I'd be getting a partial refund until I called for a half hour today and they finally demanded & confirmed that I would be getting the full refund. BetterHelp, please save me the disingenuous response to this review, it's insulting. Nothing is going to come of correspondence with you. You people obviously do not want to help, it's clear that you only want to gain a ton of money before people realizing that this isn't a healthy option. This is the discriminatory, terrible, and costly option.

Terrible service. Waited a month and never heard anything back from them. Never received a single matching therapist. Said they sent me an email with a three digit code which never came, then told I had to reapply all over again. And yes, I checked my spam folder for their response.

Contrary to the advertisements put out all over Youtube by this company, it is extremely dangerous to believe that one should listen and act on one's thoughts. This is clearly an appallingly irresponsible company that not only knows little or nothing about psychology but they must have an appalling ignorance of human nature and the workings of the mind, etc. People like this can do untold damage in the lives of those who trust them. Yes, counselling can help but there are a million and one ways it can go wrong and do massive harm and great caution should be taken when choosing a counsellor. It would be nothing short of foolish for anyone to entrust their mental health to a company like this.

I have been a member for just over a month. Since then I’ve had dropped calls during therapy sessions. My scheduled therapy would often be rescheduled last minute. BetterHelp also offers customer service via email where your questions are referred to a bot service so nothing will ever get resolved.