BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp reviews

Showing 1,082 reviews with 1 star · Clear filters

David
Feb 1, 2023
I cancelled my service two weeks ago, still charged
I cancelled my service two weeks ago, their website was broken, and emailed them to cancel. They sent me a long string of emails keeping me going until the end of the month and charged me $320 for the next month, despite asking them to cancel and not meeting with any provider for weeks. Absolutely do not tolerate any company taking advantage of vulnerable people.
Response from BetterHelpFeb 1, 2023
We are sorry to hear you were not able to cancel your membership inside your account before the next billing date, David but we are more than happy to help here! I am going to request more information, via TrustPilot, so I can reach out directly and make sure your account is updated accordingly. Looking forward to talking soon.
Report
Sarah
Jan 27, 2023
I support Therapy, just not sure about Betterhelp
Felt a lot like the therapists I was assigned to were 'getting their time in'. Both were not professional but in vastly different ways. One of them however did say things that led me to a very unsafe mental space. It truly felt intentional as it was our last session, I wasn't able to book anymore but she continued to encourage me to book again and as she encouraged that she gave me 'advice' that led to the terrible state I found myself in.
Response from BetterHelpJan 27, 2023
We want to do everything we can to match our members with a therapist who is going to be able to support them, in the ways most needed, Sarah. If your first two matches were not the support you were looking for, we are always happy to help you find who is! Our goal is to help people on their therapy journey and leave happier than they began. I am going to request more information, via TrustPilot, so we can work together towards this goal!
Report
Grumpy
Jan 21, 2023
Dynamic pricing?!?!
Very interesting pricing! I completed the questionnaire on my phone and got to the payment page. Was quoted £35/week discounted for the first week and then it went up to £50. I decided I wanted to pay via my laptop instead and signed on there. The price suddenly jumped to £60/week with no discount! What a joke! Given this I do lot trust them at all. Good bye!
Response from BetterHelpJan 22, 2023
We appreciate you bringing this to our attention, as it doesn't sound like typical behavior. I am going to request more information, via TrustPilot, so we can work together to see what caused this and help get your account set up accordingly. Looking forward to speaking soon!
Report
AB
Jan 20, 2023
Aggressive subscription service
Aggressive subscription service - be careful. If you return to your account after having cancelled your subscription with a view to just browsing and reaching out to find a therapist they will restart your subscription. It is not clear on the site that they will do this.
Response from BetterHelpJan 20, 2023
We are sorry to hear there was an accidental resubscribe when you were looking through your account, AB. We are here to help though! I am going to request more information, via TrustPilot, so I can reach out and help you get your account closed again. Talk to you soon!
Report
Elinor S.
Jan 11, 2023
haven't had a session yet waste of money
haven't had a session yet, thank god I'm not suicidal or can handle reaching out to customer services to sort out memberships as my therapist keeps cancelling. not good enough and total waste on money.
Response from BetterHelpJan 12, 2023
We are sorry to hear you haven't had a session yet, Elinor! I would be happy to help you find another therapist match whose availability works better with your own. I am going to request more information, via TrustPilot, so I can help with a new therapist match and adjusting your account accordingly.
Report
Benedict M.
Dec 30, 2022
Poor execution
Awful, complete trash. The app goes down for hours at a time then you need to email support to get a refund for the week because you can't connect any other way besides the application
Response from BetterHelpDec 30, 2022
While rare, outages are unfortunate events and can definitely be frustrating. We strive to do everything we can to prevent and fix any outages as quickly as possible. We are sorry to hear you were effected by this, Benedict, and you are correct that contact is facilitated through the app only. We are happy to rectify this in the best way for you! I am going to request more information, via TrustPilot, so I can reach out and adjust your account accordingly. Talk to you soon!
Report
Frances L.
Dec 29, 2022
I signed up for 4 sessions for one…
I signed up for 4 sessions for one month. At the end of 5 weeks, I have only had one session. This is a scam. The therapist only had time to see me about every two weeks, and on the second scheduled session, she canceled 20 minutes before the start and wanted to see me 2 hours later while I was working. I have repeatedly asked to be refunded for three sessions and get no response from BetterHelp.LOL I need therapy just from dealing with this company.
Response from BetterHelpDec 29, 2022
We are sorry to hear your therapist's availability wasn't the best fit for your schedule, Frances. We do understand how vital this is to your success and our Member Success Team is always here to help, if there are ever cancellations or scheduling conflicts. We want you to be able to use the time that you came here for and want to help fix this for you! Our responses are typically received within 1 business day of you sending your message, so they may have ended up in your SPAM or JUNK folders. I am going to request information, via TrustPilot, so I can reach out and assist you directly. Looking forward to getting this rectified in the way that you prefer!
Report
Duos
Dec 23, 2022
Poor communication from BH
I had a positive counselling experience. When it ended, I realised that the website would not allow me to sign off. So, I contacted BH to ask how to do that. This was on the 29th of October. However, I received no reply, and my poor counsellor has to keep sending me messages otherwise the platform will send them notifications. All a bit messy and poor communication on BH side.
Response from BetterHelpDec 23, 2022
We're sorry if you're having issues getting any replies from our Member Success team, Duos! We generally reply to all member emails within one business day, so if you're not seeing a response in your primary inbox, please make sure you check your SPAM and/or JUNK folders, as our message likely ended up there. I can assist with expediting a cancellation if need be, so I'll request a bit more information from you here in order to reach out to you directly to get this straightened out in a way you're satisfied with. Thank you, BetterHelp team
Report