BetterHelpReviews of betterhelp.com

Response from BetterHelpSep 17, 2024

Hi Daniel, A BetterHelp membership isn't based solely on session usage, because they include many other attributes like unlimited messaging (text, audio and video messaging) with therapists, access to a digital journal where you can share entries with your therapist as needed, goal tracking, worksheets, and more. That said, please know our Member Success Team is always available should find you are not able to book a session with your therapist. Just reach out and we are happy to assist with any necessary account adjustments. In order to make sure your concerns are resolved, I am going to request the email address associated with your BetterHelp account. You will receive a TrustPilot shortly so you can provide this information and so we can see how we can assist you further. Talk soon, BetterHelp Team

Response from BetterHelpSep 12, 2024

Thank you Penny, for providing this feedback. Every therapist creates their own schedule, which means we have a wide range of availability that may work for our members. We are sorry to hear your therapist wasn't a good fit and understand your concerns but please know our Member Success Team is always available to help rematch you to a therapist who feels more suitable in terms or availability or support style. Should you be willing to give us another chance, we do have a weekly option available and our team can help find a better therapist fit for your mental health journey. We would be interested in seeing how we can turn your experience around, so I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly. Sincerely, BetterHelp Team

Response from BetterHelpSep 3, 2024

We're sorry that this issue is ongoing, Victoria. Our Technical Support team has replied to each of your emails, so you may wish to check your SPAM folder if you're not seeing our responses. We're trying hard to help get to the bottom of this and find a solution that will ensure you can login smoothly each time. We look forward to getting this resolved upon your response to our emails.

Response from BetterHelpSep 3, 2024

Hi Charles, We're sorry for any trouble, as there is not currently a way to filter by a specific credential whent browsing through therapist options. Our Member Success team should be able to help locate options with specific credentials as needed, and they typically reply to emails within one business day. We'd appreciate the opportunity to make sure this gets resolved for you quickly! I'll request the email address linked to your BetterHelp account so we can follow up directly. Thank you, BetterHelp Team

Response from BetterHelpAug 29, 2024

We appreciate you sharing your experience, Art, and are sorry to hear you left your sessions feeling this way. We do have a Clinical Team who are interested to know about situations as you have described, so they can ensure our members are being safely supported. I am going to request the email address associated with your BetterHelp account, via a TrustPilot form you will receive shortly, so we may look into this further for you. Looking forward to speaking, BetterHelp Team

Response from BetterHelpAug 28, 2024

Hi Bryony, All clinicians on our platform are fully licensed therapists but we understand you were looking for a different type of support than you received. As each therapist has their own approach we are sorry to hear you felt uncomfortable. In situations like this our Member Success team is always available to hear about your experience and help you find another match, if you desire. I am going to request the email address associated with your BetterHelp account, so that we can see how we may turn your experience around. You will receive a TrustPilot form shortly to provide this information. Looking forward to speaking soon, BetterHelp Team

Response from BetterHelpAug 23, 2024

We are sorry to hear there was some confusion around the cost of your membership and the auto-renewal, Holly. While we do explain how all memberships are billed during the registration process, in your account settings, and on our FAQ page but we hear you when you say there was misunderstanding. We would be happy to look into your account to see if there is anything further we can do for you, so I am going to request the email address associated with your BetterHelp account. You will receive a form from TrustPilot shortly, so you can provide this information, if you wish speak with us again. Looking forward to talking soon, BetterHelp Team

Response from BetterHelpJul 25, 2024

Hello there, we wanted to clarify that all therapists on our platform are fully licensed & vetted before providing services on our platform. We also have a clinical team that provides oversight to ensure all members are safely supported along with independent reviews from current and previous members that can be found an the individual therapist's profiles. With that said, if a therapist gave the opposite impression, we want to help. I am going to request the email address associated with your possible BetterHelp account, through a TrustPilot form you will receive shortly, in case there is anything we can do to alleviate any concerns you may still have. Talk soon, BetterHelp Team