BetterHelpReviews of betterhelp.com

The therapist was clearly unqualified to help me, despite my having given advance notice before appointment booked of the issue. She offered no insights or help whatsoever. She just tried to steer me into going back child trauma issues, even though this clearly wasn’t the issue. A waste of my time. I thought I had only booked for one session but then found that BetterHelp had billed my credit card for four!! Based on my experience, very dodgy service and company.

I was suffering with really bad anxiety and depression. I had transferred schools to do my masters and was an athlete. And I was living in campus apartments but was not given a roommate and had no friends since I just moved there. I struggled everyday to make it through and cried endlessly. I was seeing the school counselor but could only get in every other week. It wasn't enough. My mom suggested let's do online therapy. We choose BetterHelp because of their reviews. It was horrible and so disappointing. First off I couldn't get an appointment for 2 weeks. Finally when the day arrived for my first online session the therapist canceled because she was sick. I was rebooked for the following week. In that first appointment the therapist talked more about herself than attempting to learn about my need for help. The following week the therapist canceled again because she had a power outage. By this point I was so disappointed and let down I wanted to quit online therapy. But I knew I needed to get help and support. My mom suggested to try and switch therapists. I did, another two weeks later and my first appointment with my new therapist only led to him suggesting I try marijuana or CBD. I had never tried pot or drugs in my life and this is what my therapist solicited to me on our first meeting. I was done with BetterHelp. I needed help right away. I had to wait and then they canceled twice and neither therapist offered any help or talked me through my anxiety or depression. Why did I have to wait so long to get an appointment ? Why wasn't someone else offered to fill in for the cancellations ? Why could they not attempt to offer me solace when I needed help so badly ?

I believe the experience could be better. A video session was booked, but due to technical issues on their side, my daughters session did not start. Both a replacement session and a refund were not provided to me. One session, the therapist did not show up, a session was rescheduled for later that week; however, it could not be a video session but only a typed one, and for a teenager, this is not acceptable. I was told the therapist would provide some worksheets or material for my teenager to refer to to assist her with her situation, but this was not provided. One session was 20 minutes, not the stated 45 minutes. Because I did not receive value for the money I paid, I have cancelled the subscription.

They cancelled my account for no reason. They have the worst customer service, it a very hard to deal with or reach anyone.

I was going to start therapy with this company but changed my mind because £40 a week was beyond my reach, since telling them this, I have had at least 1 email a day (and sometimes 2) telling me I have a message from my therapist, I DON'T HAVE ONE! I find this really stressful and tantamount to harassment, on this alone I could not possibly recommend this company to anyone. Message to BetterHelp Please leave me alone! I have now managed to unsubscribe, thank goodness.

While the idea of this company is good, in practice, two out of the three therapists I have tried working with on the platform canceled sessions within the first week (within an hour of the scheduled time!) and did not offer accessible times or formats to meet with them. Subsequently getting a refund or any help at all through the customer service request has always been a nightmare. The only therapist I worked with on Betterhelp that was competent and reliable switched to a different company soon after I began with her, revealing what the experience must be like on the therapist's end as well. This company does not seem equipped for patients who need serious, reliable, qualified mental health professionals.

I’ve been supporting a friend with serious emotional problems who has been having weekly 45-minute sessions with a BetterHelp therapist for nine months, at a cost to me so far of AUD $4,595. It’s been completely unproductive, with his situation worsening in that time and BetterHelp failing to do anything about this. It appears that BetterHelp is more interested in setting people up to be long-term fee-paying customers than in genuinely helping them to get better.

This was a really horrible experience for me and I don’t want anyone to go through what I went through. My therapist wasn’t helpful. before her, there was an even worse one. I don’t believe these are qualified individuals.