Winnie
First time experience
Overall, I had great first experience on BetterHelp. It was affordable and convenient. The set up process was fast. The only thing that worried me at first was being assigned a counselor that did not meet my preferences after specifically being asked for my preferences. I reached out to BetterHelp who apologized and was given more options immediately. I was also honest with my assigned counselor and he understood respectfully and gave me the option to find someone new without any guilt. I ended up working really well with my initial counselor and am walking away better than before I came in.



