BetterHelpReviews of betterhelp.com

Been on BetterHelp for over a year and it has really reshaped my life. The counselors I have encountered to deal with my OCD, anxiety, and BPD have been very open, respectful, responsive, empathetic, and supportive. Would recommend 100%. The app and browser versions of the site have had minor technical glitches like differing audio/video quality, but the other features like journaling, worksheets, and the scheduler are very effective and stable. Customer service has always been very responsive and helpful, often being flexible with pausing subscriptions. Considering the expensive alternative, I recommend BetterHelp for anyone who is comfortable with online counseling and wants to invest in their mental health.

Great and flexible system. Excellent counseling. Will definitely continue

This service is very helpful and beneficial for those that might be anxious about taking the big step towards therapy. You put in as much time as you want or need and the therapists are very kind, understanding and always willing to work with you and your schedule. You can text, call, or video chat so there is no pressure to talk in person or make a phone call. Scheduling your appointments can be done through the app which is really nice if you get anxious over phone calls like me. It is also pretty affordable too and if you dont vibe with your therapist/counselor you can easily switch to one that better suits your needs! This service has been helping me understand and live with my mental health so much more efficiently than I could have ever hoped for. 5 stars 100% recommend.

Better help has changed my life!! I love having a therapist that understands my problems & listens !

I've read many positive and negative reviews about the site. People seem to either love it or hate it, there is no in between. A couple of things to say :1) it seems like many individuals with negative reviews didn't read the fine print. I recommend to read the description in the app carefully and just follow directions-it's UP TO YOU to book a virtual /phone chat with therapist. The app won't automatically do so. The weekly/monthly subscription includes 1 real-time session a week (30-40 min in length). It's your opportunity to chat and/or see the therapist in person. So YES, betterhelp absolutely let's you to speak to a live therapist 2)like any therapy, the process is patient driven. The therapist will ask you great questions and help you set a goal to work towards. 3)homework - yes, there are no miracle shortcuts. I suggest to do a little bit of homework between your weekly live session to maximise success, as suggested by your therapist. 4) betterhelp offers miscellaneous group workshops on various topics. I recommend (virtually) attending those as well 5)reply time - usually within a day or so (Monday to Friday). Again, this is not 24/7 service, so it's not reasonable to expect an instant response.

BetterHelp has helped me during the pandemic. I appreciate that there are a variety of options to choose from in the questionnaire about yourself and what you would like your counselor to be versed in. My therapist has been truly helpful and I look forward to more sessions with them. The only thing to note is that BetterHelp is a "monthly subscription" type of service. I had to wait awhile to be matched with a counselor to due high demand of teletherapy (I see this to be no fault of BetterHelp), and I did have an issue of being billed for another month when I had only completed one session with my therapist. I received help after reaching out to the helpline (they were kind and explained the process to me) and they pushed back when I would be billed to help. I am definitely recommending this service to my friends!

My counselor David has been extremely helpful during this trying time. The ability to have a video meeting with a counselor has made it possible for me to participate in counseling during this time of the pandemic. Wonderful situation.

This is my first Therapist as an adult and I'm 28. As I laid out my specific needs of who I needed in my life as a therapist, BetterHelp was extremely helpful. I didn't get who I wanted in the beginning, but I was willing to try again - and that's ok! It's been six weeks now working with my wonderful therapist and we've unpacked a lot more than I expected. I'm leading with love in my own home again and working on my relationships with the tools that were given to me. I'm looking forward to the person who I'll become in the following months :)