BetterHelpReviews of betterhelp.com

Response from BetterHelpAug 29, 2023

We're happy to hear that initial session went well, Kevin, and I'm sorry if billing frustrations got in the way of you being able to continue. Membership payments cover access to the platform and the assigned therapist for a set period of time, which we try to make clear upfront, but our Member Success team can also extend this access if you ever struggle to get appointments. That said, I am going to request the email address associated with your BetterHelp account so that we can work together and get this sorted out. You will receive a TrustPilot form shortly, and I look forward to assisting you further. Talk soon, BetterHelp Team

Response from BetterHelpAug 25, 2023

The therapists on our platform are all fully licensed mental health professionals who should be able to listen, and help guide you to find clarity with what you're going through. I'm sorry if this wasn't your experience, and we want to be sure we do what we can to help make this right. I am going to request the email address associated with your BetterHelp account through a TrustPilot form (which you should receive shortly), so we can see how we can best assist you. Talk soon, BetterHelp Team

Response from BetterHelpAug 24, 2023

We understand that timezones differences may cause challenges in connecting with certain therapists, Jaclyn, and we're sorry for any trouble with this initial match. Although we don't have any therapists currently in Australia, we have hundreds of others, all with varying schedules that should be able to meet your timing needs. We'd love the chance to work with you to help you find another match whose availability works better for you! We do process membership payments at the beginning of each billing cycle, but I am going to request the email address associated with your BetterHelp account through a Trustpilot form you'll be seeing shortly, so we be sure to get this sorted out for you. Talk soon, BetterHelp Team

Response from BetterHelpAug 17, 2023

We're sorry to hear about all these issues finding a therapist match to help you with your specific issue, Beth. We understand how crucial this is! Our Member Success Team is there to work with you to find the right match match, but it sounds like there may be some trouble receiving our responses. We typically respond to messages within 1 business day, so if you are not seeing any replies from us, they may be going to your SPAM or JUNK folders. To make sure that we're able to get this resolved, I am going to request the email address associated with your BetterHelp account through a Trustpilot form you'll be seeing shortly. Looking forward to speaking soon, BetterHelp Team

Response from BetterHelpAug 17, 2023

We're really sorry for any frustration or confusion regarding your membership billing, Myriam. It sounds like you're on a weekly billing plan, which means you'd pay each week for access to all platform features (including access to "Classes" or "Groups", worksheets, a digital journal, goal tracking, etc., along with the option to have a weekly live session with your therapist). Our Member Success team is there to help whenever there a situation may arise where you're not able to access any of these features, and we can adjust your billing cycle accordingly. I'll use a form through Trustpilot to request the email address linked to your account so we can reach out to you directly and work to try and resolve this for you. Thank you, BetterHelp Team

Response from BetterHelpAug 15, 2023

We're really sorry for any frustration or confusion, EK, as we try to make it clear in our FAQ page that neither BetterHelp as a company nor the Therapists working on the platform submit claims to health insurers. The invoices we provide do include information about the therapist(s) you worked with and show their licensing information, but are more geared toward the billing and the service provided with your payments (which do not include formal evaluations, so diagnostic and procedural codes are not available). In case there's more we can help you with, I'll request you to provide the email address you used to create your BetterHelp account here through Trustpilot so we can reach out to answer any additional questions you may have. Talk soon, BetterHelp Team

Response from BetterHelpAug 12, 2023

We understand how important it is to be matched with the right therapist, in terms of specialties and availability, John. We are always available to help you switch therapists, if your current match isn't the right fit, for any reason. I am going to request more information, via TrustPilot, so we can work together and find another match who is more compatible with your needs. In response to edited review: Thank you for providing the email address to us so we could locate your support request. We take member experiences seriously, and work hard to address issues that are brought up in these reviews -- as well as direct emails to our team -- as quickly as we can.

Response from BetterHelpAug 8, 2023

Hi Roma, We're sorry to hear about this, and please know that confidentiality is of the utmost importance to us. When you talk to a licensed therapist online, they are subject to the mandated reporting and confidentiality requirements of their governing board and respective state/location laws, similar to in-office therapy. That being said, online therapy in general is not the right solution for individuals who are in urgent crisis or emergency situations. Whenever that is the case, however, we'll always provide recommendations to guide those individuals toward proper care. I'll request a bit more information from you here through Trustpilot to see how else we might be able to support you. Thank you, BetterHelp Team