BetterHelpReviews of betterhelp.com

I cancelled my membership through the app because I couldnt afford it, and they renewed it and charged me for a full month ahead anyway. I am absolutely livid because this is the second time this happens and the last time they didnt refund me, I just stuck with another month - And now theyve done it again! I am waiting to hear if they will pause my membership and refund me but I am absolutely livid and will be reporting them to the ombudsman if no satisfactory action is taken. AVOID

I spent almost £1,000 on BetterHelp session having received less than half of that worth of sessions (each session is worth £40). BetterHelp denied my request for a refund, only refunding my most recent bill of £160 after I cancelled my account. The therapists that use BetterHelp are not the issue, they provide a brilliant service. The issue is BetterHelp’s predatory pricing of therapy that means for individuals that can’t commit to weekly sessions or struggle with scheduling will pay through the nose for their support. I would recommend finding a private therapist or counsellor you can use as hoc over using BetterHelp.

I was invited in a false pretend of 'free' subscription to help people who suffer trauma from a specific world event. it turns up to be a scam. they offer 'life couch' not real psychology help and it took me 2! weeks to cancel the subscription and been told that if I ever subscribe again, I will be charged!!

After asking specific questions, I was promised that this service was eligible to be reimbursed by insurance but when I spent $780 and submitted a claim, this company was "unable" to give me proper documentation for the claim. All I needed was an itemized bill which they refused to produce and is a standard document all health care entities should have. I will never use this service again!

If I could rate 0 star I would. I had 1 phone call session with a therapist in July and unfortunately became quite mentally unwell due to a parent dying. I discontinued with the therapy. However since July BetterHelp have continued to suck £180 out of my account each month although I have not used their service at all since, I have had no therapy sessions since. They have take £360 out of my account while I was unwell and struggling to stay on top of life admin, I was unaware what was going in and out of my account throughout this period because I just completely lost a grip on life. Over the last 2 days I have been desperately sending them emails to return my money to me and I have been completely ghosted by the company, they are just complaining ignoring me. I am struggling to afford to live as I have not been able to work due to the deterioration of my mental health, I have bills just about to come out but BetterHelp have just sucked another £180, this has made me feel really suicidal, I’m completely distraught and they aren’t responding to me at all. Avoid.

Ghosted by therapist... Does Betterhelp not keep tabs on who is responding to messages? Surely you should remove therapists who allow people to book sessions and then just not show up. Update: Switched therapists twice now. 1st tried to get me to buy supplements. 2nd was wildly unprofessional. I'm sure there are good therapists on here, but have fun finding them!

I signed up on October 17th for the $90 a week plan and was charged $360 - They charge 4 weeks at one time. I was matched with one therapist who the earliest they could meet was 10/24 (so that's one week I paid for and received no value in return) the second week 20 minutes before my very first session was supposed to start I received a note from my assigned therapist that said "sorry something urgent came up" and she needs to reschedule. That is all, no can we switch to a different time or date. No alternative time or date offered. Not even a "you may want to request a different therapist." I was just left hanging. I think this app is way overpriced. $360 a MONTH for what? Seriously for what? After answering several questions about why I am canceling as well as many "are you really sure you want to cancel" prompts - I was finally able to cancel. I also sent a request for my money back. If Betterhelp doesn't issue me a refund- like another reviewer, I will reach out to the better business bureau. There are far better ways to spend $360 a month that will help with my anxiety - such as taking a class, using those funds on a monthly get away into nature, or even retail therapy - at least I will get something for my money!

I rarely write a review unless I feel particularly strongly. I guess the quality of this service depends wholly on the therapists you get matched with / pick from the list. The first therapist had such a problem with their local internet which made the online meeting futile. I couldn't hear what they were saying and/or was so broken that you couldn't understand what they were saying. No amount of disconnects and reconnects or setting up new meeting or trying again a different day made any difference. We had to give up. I was then matched with a different therapist who wasn't responding to messages before the online meeting and I don't believe they read them either. They would not offer any help whatsoever, purely saying they would only listen to me. She asked what I wanted so said tools and ideas for me to help deal with the situation, to which she said she would not do. She told me that she was the wrong therapist for me and ended the session. I was then matched with another therapist. I sent the initial detail through, I did not receive any response for over a month!