BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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LOVE everything about this site truly is the best with all the fab wellness features I need that to help me unwind and relax so happy. Customer service is fantastic as well always quick to respond to get to a VERY happy outcome can't say enough great things great decision to join. Wide variety of therapists someone to help everyone.
IC
Izetl C.
First time user
I was lucky to have a great therapist as a first time user but fret not ! In case you don't find you match it better help will help you find your match and the surveys they make you take to find you match really is accurate and it may be intimidating at first but once you find your flow you can truly feel a difference in your day to day so dont give up!!
MV
Miranda V.
BetterHelp is super affordable and…
BetterHelp is super affordable and convenient for me. I can find a comfortable spot right in my own home and have my sessions. The app is great as well! I can message my therapist at anytime and I will always get a response in a timely manner. I love the journal and the mood tracker as well. Thank you BetterHelp!!
TG
Tatiana G.
Helpful and Affordable.
It was really difficult to find a therapist who was taking new patients. I turned to BetterHelp after a nasty breakup and started with one therapist. I gave it 5-6 sessions before I decided to switch to a different therapist and found my current therapist to be a better fit for my needs. That’s the most appealing aspect of BetterHelp - you can just change therapists without any awkward “final session” or explanation. It helps to be honest with yourself and with your provider about what you want and need from therapy. Telehealth does require a more direct approach and for you as the client to actually talk and have a game plan for the sessions. My current therapist sends a weekly list of group therapy sessions and classes that are offered thru BH and I find those to be a beneficial addition to my regular therapy sessions. The cost is reasonable and less than in person therapists in my area and I like the flexibility of the scheduling process. In a world where mental health services can feel impossible to find BetterHelp is a helpful and affordable option. I definitely recommend BetterHelp.
NA
NARKEITHIA
My experience with BetterHelp has been…
My experience with BetterHelp has been absolutely wonderful, and I cannot say enough positive things about my therapist, Dr. Marilyn Thomas. She has helped me tremendously, and I am truly grateful that I found her.
One of the things I love most about BetterHelp is that you are given the opportunity to choose a therapist based on your own personal criteria, needs, and preferences rather than simply being assigned to someone who may not be the right fit for you. I believe having that choice makes such a huge difference when it comes to feeling comfortable, understood, and supported.
I was fortunate enough to find the perfect therapist for me in Dr. Marilyn Thomas. From the beginning, she has made me feel heard, respected, supported, and understood. She has helped me work through difficult situations and has provided guidance that has made a tremendous difference in my life.
Dr. Thomas is compassionate, patient, knowledgeable, and genuinely caring. I appreciate the way she listens without judgment and creates an environment where I feel comfortable being honest and open about my feelings.
Sometimes finding the right therapist can feel overwhelming, but BetterHelp gave me the ability to find someone who truly aligned with what I needed for me that person is Dr. Marilyn Thomas.
I would highly recommend BetterHelpto anyone looking for therapy, especially because of the ability to find a therapist who fits your individual needs. If you're fortunate enough to connect with Dr. Thomas, I believe you will understand why I am so grateful for her.
Thank you, BetterHelp, for giving me the choice. Thank you, Dr. Thomas for helping me tremendously and being such an important part of my healing journey this has not been a easy journey for me but you have and are helping me navigate through the tough times.
BM
Briana M.
Hands down the best online counseling forum
Easy scheduling! Once you put in your insurance and agree to the billing, everything else is automatic once you have therapy. It doesn't adjust copays like my experience with competitor sites. My therapist is within 45 minutes of where i live, so she's familiar with areas i might refer to. Download the app and after that you just put in a pass code and walllah there is all your options to message the therapist, journal your experiences, schedule appointments for future visits, and different assessments to aid the therapist! Highly recommend!
JM
Jennifer M.
BetterHelp has been a great find! So impressed by their service.
Dagmara has been a patient listener. I’m not an easy patient as I have been very resistant to change and have ADHD. Having someone to talk to weekly has given me the stability I’ve needed to slowly move forward. BetterHelp has been a lifesaver, helping me to get regular help at an affordable price. I greatly appreciate it! ❤️
CH
Chris
An extensive team
BetterHelp has an extensive team of therapists that are available on your schedule and they do an excellent job of matching you with a therapist that can help you and understands the issues you are facing.