BetterHelpReviews of betterhelp.com

Response from BetterHelpFeb 6, 2025

Hi Barbara, Apologies for any trouble. An automated email will go out letting you know we received your message, and you should get a follow up typically within 1 business day. Please check your SPAM or JUNK folders to see if our response ended up there! Your membership is either billed weekly, or every 4 weeks (28 days), which makes it possible to be billed twice in one calendar month if the first payment happened at the very beginning of the month.

Response from BetterHelpJan 15, 2025

Hi Elisabeth, We're sorry for any frustration or misunderstanding -- we'd appreciate the opportunity to look into this further and add some time to your membership to make it right. If you provide us the email address linked to your account, we'll reach out directly to further assist. Thank you, BetterHelp Team

Response from BetterHelpJan 14, 2025

We apologize for any confusion surrounding the membership billing cycles, Sarah. On the initial payment screen, we try to make it clear that your initial payment covers your first 4 weeks of access to the entire service (including the option of having a weekly live session, if desired), and that billing is ongoing every 4 weeks. That said, we are also sensitive to the fact that life can be unpredictable. If you or your assigned therapist need to miss a session that you scheduled due to an unforeseen circumstance, all you need to do is reach out to our team and we can work to extend the billing cycle. In any case, we want to see if there's anything else we can do to help improve the experience here. You'll receive a separate Trustpilot form shortly. If you provide us the email address linked to your BetterHelp account, I can reach out to you directly to try and assist further. Take care, BetterHelp Team

Response from BetterHelpJan 7, 2025

Hi Pollyanna, We would appreciate the chance to learn more about what happened and see if there's anything we can do to resolve any issues you may have had with our platform. I've requested the email address linked to your account (you'll receive a separate form from Trustpilot where you can provide this) so we can reach out to you directly. Thank you, BetterHelp Team UPDATE: Pollyanna, we did send a reply to you along with the refunds - apologies if this didn't make it to your inbox. Perhaps the message ended up in your SPAM or JUNK folders!

Response from BetterHelpDec 17, 2024

Hi Dan, Please know that our Member Success team can help adjust your billing cycle and provide more time to have your desired session. We're here to help ensure you get what you hoped for out of your membership! I've requested the email address linked to your account so that we can reach out to you directly to get this resolved. Talk soon, BetterHelp Team

Response from BetterHelpNov 14, 2024

Thank you for your feedback, Albert. All therapists are fully licensed & vetted before providing services on our platform. We also have a clinical team that provides oversight to ensure all members are safely supported by quality therapeutic practices. With that said, if your therapist gave the opposite impression, we want to help. Our Member Success Team is always available if you are feeling your therapist isn't the right support system you are looking for. Should you ever be willing to give us another chance, they typically respond within 1 business day, and would love the chance to help find a new therapist. Ultimately, we wish you continued success on your mental health journey! Sincerely, BetterHelp Team

Response from BetterHelpNov 4, 2024

Hi Kimberlee, We're sorry if your therapist did not have the live session availability to allow you to book on a weekly basis. In these cases, our Member Success team can work with you to extend your billing cycle to allow you more time to book these. Keep in mind, though, that your paid membership allows access to several other platform features (Group sessions hosted by other therapists, ongoing messaging with your therapist, your digital journal, worksheets, and more). I'll request your email address associated with your account (via a separate Trustpilot form you'll receive shortly) so we can follow up with you to get this resolved. Thank you, BetterHelp Team

Response from BetterHelpOct 8, 2024

Hi Carolyn, We know that each therapist will use their own styles and clinical approach but are sorry to hear your therapist wasn't feeling like the support system you were looking for. Our Member Success Team is available in situations like these and can assist with finding someone else who feels more conducive to reaching your goals. You are also able to let our team know about any instances where you might feel as you have described. Our Clinical Operations team oversees our therapist to ensure safe support for our members and always want to hear feedback about your time with us. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly, so we can speak further. Looking forward to speaking soon, BetterHelp Team