BetterHelpReviews of betterhelp.com

Before you use this site, I would seriously recommend finding a real therapist online and not signing up. From my experience the people on this site are under qualified to give serious advice. I used the site to discuss an abusive relationship I was in. I was reaching out because I had been violently attacked on multiple occasions and in my initial message I sent to the therapist I was paired with, I said that I wanted to know if I had pushed my partner too far and I was the cause of this. During the therapy sessions I barely spoke. My therapist would pick up on a nugget of information and use it as an opportunity to rant about what I should be doing until the consultation ended. I said about three things and then would have to listen to her telling me about her life and her sisters, etc. The initial consultation started with her asking if I had any childhood trauma and I said I really just wanted to discuss my relationship, but she insisted we needed to go through this first. I doubt she even read the message I sent her beforehand. There was a lot of noise in the background of the call and it sounded like she was cooking dinner at the same time. The therapist gave me homework to do about what I like and don’t like, which I have since learned from a real therapist that this is some life-coach rubbish. She never addressed the abuse, instead, she told me tips on how to handle my partner so I didn’t create problems. Such as give my partner a budget instead of giving them a credit card, not picking up that my partner was actually abusing me financially, which is what I was concerned about if this was normal. Her response was I was discovering if was with someone who liked their partner to pay for everything- not that I was actually trapped in a toxic codependent relationship. After 5 sessions, we had run out of things for the therapist to rant about and I just started saying everything was fine, when it wasn’t. I cancelled the membership and didn’t message her again. Last month, I was once again violently attacked in my home by my partner and had to flee in the middle of the night. I am now single and with the help of friends and family, I am safe. I reached out to betterhelp because I needed someone to listen and found nothing, just a total waste of money. Now I am so angry because people in the future might come to this platform looking for serious help and my advice to you is to GO SOMEWHERE ELSE.

This company is a SCAM. I was wayyy overcharged and they made duplicate charges, I emailed them to SEE what this is about, and no one has gotten back to me after weeks. I hope they don't continue to charge me now. HUGE SCAM BE CAREFUL! They will likely do it to you too with or without your knowing.

I joined a session where there was NONE present.

Therapist 1 let me explain my trauma for 7 weeks before deciding she could not help me - despite me already letting her know of my mental health conditions and disability. I explained that it was unfair as I would have to pay for another 7 weeks to explain all of this again to the next therapist and she did not care. She also completely forgot that I had a disability. Therapist 2 never had any spaces available and I lost out on 3 weeks worth of sessions (I never met the person). I reached out for help i.e. reduced fees as this was recommended by the 1st therapist as a third of my wages were going on these sessions, and the Betterstart help team didn't help me. Therapist 3 arranged a call with me - the video link did not work and she was extremely patronising via the chat (I am perfectly competant at IT). She then decided she no longer wanted to work with me after I debated that this was not an issue on my end. Therapist 4 replied to me, but I had cancelled my subscription at this point. In total, I paid £630 and only received HALF of the sessions I paid for. DO NOT TRUST THIS SERVICE THEY ARE CON ARTISTS. YOU WOULD GET THE SAME LEVEL OF SUPPORT RINGING SAMARITANS FOR FREE. Betterhelp is obviously a business that does not put a person's care at the centre of their approach, they only want your money. The staff they hire are inexperienced and indifferent.

My experience was the therapy was great and I have no complaints with him whatsoever, however, they are a subscription-based model company and don't make it very clear in the beginning. I used their platform for just therapy and never logged in outside of that. I booked sessions Bi-weekly or sometimes once a month. They have been charging my card every week for months and will not provide any credit at all because I had access to their full platform. taking advantage of invulnerable people, what a shame.

I read you could get this for free or low cost, my son has really bad mental health and I asked him to try this he is unemployed as unable to work due to his mental health the doctors.has put him on a waiting list for a therapist but says could take a while, well my son is deteriorating I haven't got money to pay for it if I had I would there seems to be no help for people on low wage or unemployed by no fault of their own, he tried this site and says he doesn't qualify for free what do you need to qualify for free or low cost therapy 🤷‍♀️ my son really needs help.

I can't say anything about the service, because I cannot afford it. I wanted to elicit the help of a professional therapist, but even with the "low income" discount it's still 50€ a week(!), that's 200€ a month!!! I don't have that kind of money, so I'm not sure what counts as "low income" in their eyes. Guess I'm not getting any help then...

Ask for money before you can ever get a sense of what sort of therapists work for them. But have ofc given stupid amounts of sensitive information to get to this stage. If it looks like a scam and feels like a scam...?