BetterHelpReviews of betterhelp.com

Response from BetterHelpApr 17, 2024

Thank you for bringing your experience to our attention, Ken. While we can confirm that our membership isn't based on session usage, our team is always available when you are not able to utilize your account. Alternatively, your therapist experience doesn't sound typical and we want to make sure all members are being supported in the best ways for them. So I am going to request the email address associated with your BetterHelp account and look forward to speaking further. Sincerely, BetterHelp Team

Response from BetterHelpApr 16, 2024

We appreciate you bringing your experience to our attention, Rebecca. What you have described is not the support we want our members to receive; and we do have a Clinical Operations Team who monitors our therapists to ensure compassionate and effective care is being provided. That said, we would like to hear more about your time with us so that we can make sure the correct team is notified of how you are feeling. We also would like to see how we can turn your experience around, so I am going to request the email address associated with your BetterHelp account, via TrustPilot form you will receive shortly. Looking forward to speaking soon, BetterHelp Team

Response from BetterHelpApr 11, 2024

Hi Shawn, We do apologize for any concern to you and your wife about the auto-renewal of your active membership. All BetterHelp memberships will continue unless cancelled and this information is highlighted during the registration process and our FAQ page but we understand it may have been missed. That said we are always available to assist in situations like this and it seems our Member Success Team was able to resolve your request yesterday. We wish you and your wife success on your journey with your local therapist! Sincerely, BetterHelp Team

Response from BetterHelpApr 8, 2024

Hi Faye, I'm sorry if disappointed with your experience, or the initial therapist match. We have a team of Member Success Advocates who can help with a personal matching process when the system match isn't the right fit. It seems you've already been in touch with us about a refund and we'll be sure to honor whatever avenue works best for you. We generally respond within one business day, as you've experienced, so if you're not looking to work with us to find another therapist, our team will assist with a refund. We look forward to getting this settled for you very soon. Thank you, BetterHelp Team

Response from BetterHelpApr 4, 2024

Hi Ana, We are sorry to hear your therapist matches weren't the support system best suited to your mental health journey. We know how this can make you feel and would be happy to look into this further for you. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly, so we can look together here. Looking forward to speaking soon, BetterHelp Team

Response from BetterHelpApr 3, 2024

We are very sorry for any confusion, Annette, regarding the recurring charges. It sounds like your account is still active, resulting in the charges but we would be happy to help you process your request. I am going to request the email address associated with your BetterHelp account, so we can work together here. You will receive a TrustPilot form shortly where you can provide this information. Looking forward to resolving this for you, BetterHelp Team

Response from BetterHelpApr 3, 2024

Thank you for bringing this to our attention, Jerry, as this is definitely not the level of care we want any of our members to receive. We would like to speak further about your interaction and make sure our Clinical Operations team is made aware of your experience. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly, so we can make sure to address this as quickly as possible.

Response from BetterHelpApr 2, 2024

We are sorry to hear that your experience wasn't what you were looking for, Jo, and we would like to see how we can improve. That said, our Member Success Team is available to assist anytime you need help with ending your membership. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will recieve shortly, so I can reach out and help resolve your concerns as quickly as possible. Talk soon, BetterHelp Team