BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 11% of reviews.
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Most recent review: October 2026.
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Absolutely amazing therapy service . I can freely speak about anything and everything without feeling judged or uncomfortable. It’s a very personal service and they have helped me so much in my day to day life and in my mental health . My therapist is Anna Reeves and she is an absolute god send !
JA
Jacqui
I’ve had such a positive experience…
I’ve had such a positive experience with BetterHelp as a platform. The app is very easy to use, with flexible scheduling and messaging that make it simple to stay connected with my therapist. I really appreciate the reminders, the ability to switch between live video, phone, or chat, and the overall accessibility—it makes getting help feel less overwhelming and more convenient.
BetterHelp takes away a lot of the barriers to traditional therapy by allowing me to get the support I need from home, on my own schedule. It’s comforting to know that professional help is just a few clicks away. For anyone considering therapy but unsure where to start, I’d definitely recommend this app.
TT
Ty T.
Finally Healing
I had been trying to schedule therapy around my schedule for a few years. Once I decided to go with BetterHelp, I was immediately impressed. My therapist has been a God send and I feel so much better and in a better space mentally. She has worked with me through some very difficult times and gave me the tools I needed to help myself work through my traumas. I’m extremely grateful for BetterHelp!
TF
Tarama F.
BetterHelp has truly felt like one big hug
BetterHelp has truly been a blessing in my journey toward healing and growth. The platform is incredibly easy to use and offers so much more than just therapy sessions. From thoughtful journal prompts to an online journal (with the option to share with your therapist), it creates a space that feels personal, supportive, and safe.
I especially appreciate the extra resources like group sessions and educational classes, which provide even more tools for self-growth and connection. The gentle reminders and check-ins feel like one big supportive hug—always there when you need them most.
The growth I've experienced while using BetterHelp has been life-changing, and I’m so grateful for everything this platform provides. It’s more than just therapy—it’s a community and a resource that truly cares.
P.S. As a professional, I appreciate the professional discount.
AS
Angela S.
Better Health is a great value and resources
Better Health is a great value and my therapy is awesome. It's been a wonderful resource during difficult times.
AG
Amanda G.
Excellent Matching
Better help matched me with the best therapist I've ever had. Although, she is no longer with Better Help, I give full credit to BH for putting me in contact with her.
LE
Leo
This is a good resource for anyone…
This is a good resource for anyone looking for outpatient counseling service. BetterHelp has top quality counselors in many areas. The counselors are professionals, they provide a safe space to share and openly talk about different topics that someone needs assistance with. Every session feels productive and the online app has many tools and additional resources that grieve tremendous help after every session.
BB
Brandy B.
**BetterHelp has been a life-changing experience
**BetterHelp has been a life-changing experience, and I’m so glad I finally signed up to seek help. The website is easy to navigate and offers many tools to support your journey. When looking for a therapist, there are countless options, and you can filter through a drop-down menu to find someone who fits not only your needs and goals but also your cultural background, age preference, religious beliefs, sexual orientation, and even gender preference.
You can connect with your therapist through phone calls, messaging, or video sessions. BetterHelp also sends appointment reminders via email and text. While I do find the number of reminders excessive—they start two days before and come frequently—it’s helpful to know you won’t miss your session. Personally, I think one reminder the day before and one an hour before would be plenty, especially since you can add sessions to your calendar.
Beyond appointments, BetterHelp provides excellent tools like journaling (which you can keep private or share with your therapist), goal setting, and progress tracking. You can also message your therapist anytime and receive responses in real time.
Another great feature is access to group therapy sessions with people facing similar situations. The list of available groups is extensive, with many times to choose from, and each is guided by a licensed therapist. There are also classes you can take to further support your personal growth.
Overall, BetterHelp gives you flexibility, variety, and meaningful support, making the process of seeking therapy approachable and impactful.**