BetterHelpReviews of betterhelp.com

This is just subjective. My main issue is that, as an actual poor person, I paid £45 to spend a whole session listening to the therapist give me the UK legal bumph, and then basically telling me I'd need to do all the work myself, in terms of therapy. (In my opinion the 'bumph' could have been done via emailing me something to sign.) I've tried a different therapist on here before, a couple of years ago, and should have learned my lesson. However, I thought I'd give it another go, for a specific issue. In my opinion, this sort of therapist isn't proactive enough - they pride themselves on not actually helping at all, but rather just 'being there' while you work it out for yourself. Other issues included accidentally setting French as the site language (my bad) but then being unable to get support to correct that. I personally don't think that 'counsellors' can really help a person effectively - they even say they won't anyway! - the client will need to figure it all out for themselves, sadly. I've decided to NOT add another area of stress to my life in the form of shelling out loads of money (even at the reduced rate) for no benefit. Just my feeling about it.

I love my therapist who is wonderful and supportive. This review is about your payment structure. I believe I should be charged when I use the service. Not billed automatically each week. There are times where life gets too busy and I can't schedule a therapy appointment and it is unfair I get billed for it regardless. I cancelled my son's therapy due to this being one of the reasons. His therapist and he both decided meeting once every other weeks was more suitable but I was being billed weekly anyway.

I had moderately high hopes for this service due to their extensive advertisement campaign. Unfortunately, the service did not deliver on its promises. For the last 4 weeks, I have had 2/4 sessions with the therapist via telephone calls as the video option did not work. The remaining 2 sessions were either not booked due to lack of availablity or being cancelled 2 minutes before the appointment time. I am now having to change the therapist for lack of consistency and anyone that understands the basics of therapy, consistency is key. Having to change a therapist every 2-4 weeks is more distressing than not accessing therapy at all. I have asked for a refund for all the sessions as I have wasted money here on due to no fault of my own, but the fact that I simply wasn't able to have an appointment. This was not agreed to by BetterHelp and they simply offered me to change the therapist or to cancel membership. I do not feel this is service is transparent or understands the importance of consistent sessions, when I did not have an issue with the therapist themselves, but am forced to find someone else because they're never available leaving me weeks upon weeks without being able to speak to someone and cancelling quite literally at the very last minute or two. I would recommend you try to find an independent provider as they're more likely to care about their reputation, and therefore ensure the service provided at least happens on weekly basis as agreed.

I paid for this service to get counselling, I scheduled an online appointment, and on the day I never received an email or telephone call, or even an explanation as to why my counselor never contacted me. When I tried to contact Better Help, I was surprised to discover there was only an email, but no telephone contact number. I've had therapy at different times in my life, and there were was always a phone number and a person at the other end to speak with. When someone finally answered my query via email, and I complained there was no phone number, they couldn't understand why I was upset. A person's mental health can sometimes be fragile and it is better for a person struggling with mental health issues (i.e., depression or suicide etc) to speak to a live person versus an impersonal email. For that reason, I will never use this service.

Their model is SO restrictive. You have to pay an expensive monthly fee, where you get 4 sessions. No options to skip one or have just two a month without having to pay for all four. If your therapist is away tough luck. You pay for them anyway. I had my final session moved to 2 days after my membership expired, by my therapist, not me, and they wouldn't let us take it so I lost it. They just want your money, they really don't care about your mental health. I found the whole experience very stressful and am now going privately with my therapist, which is cheaper and not restrictive at all. I would highly suggest doing this.

I know, it seems so convenient, and especially during and shortly after COVID when the waiting lists seemed to be never-ending, Betterhelp seemed like an amazing alternative. Unfortunately, I have not had great experiences with the psychologists here. I was matched quickly, and rematched with help of their pretty helpful customer service, too. But after rematching a few times, and I did really give it a chance trying for multiple sessions, the psychologists just don't seem to be professional. Perhaps the online format just doesn't foster a good connection, I felt misunderstood and judged and like their expertise to help and be neutral was lacking. I'm not sure of the screening process of Betterhelp but I am very much questioning it after my experience with 4 different psychologists on their platform.

Although my therapists is really good the company is very shady. I cancelled a session with 2 days notice and they still charged me for a session I didnt have. After numerous emails to them and them promising to give me a credit it never happened and I was out 65.00. This is a very shady business and I wouldnt trust them and the communication they will tell you what you want to hear and do nothing to remedy the situation.

A lot of money if you don’t want to be tied in. Sometimes people want to pick and choose their sessions and can’t always make a fixed number of bookings each month.