BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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This is a valuable service to have therapy via online, by phone or video. I highly recommend this convenience when looking for therapy you would normally need to book in person. The app is so easy to navigate and can message your therapist when needed between sessions.
EI
Ei
Highly Recommend Better Help
My Better Help therapist is one of the best therapists I've had.
The first therapist I was matched with wasn't a great fit, and we were able to figure that out just by messaging; we didn't even meet!
The Groupinars are a great resource to subjects that I want to learn about or learn more about.
SL
Steffanie L.
My therapist was warm and inviting
My therapist was warm and inviting. She knew how to probe safely into the issues that brought me to therapy.
DP
Denise P.
Signing up was simple…
Signing up was simple and I was matched with a counselor based on the information I provided. For one low monthly fee you not only get counseling you get groupinars. I have had counseling in the past yet this experience with Betterhelp has helped me better than anything else! I'll keep coming back, it works!!
EL
Elaine
Grateful for flexible therapy in a chaotic situation.
I have been feeling overwhelmed with responsibility for the safety, comfort, and happiness of many of my loved ones, and my ability to care for myself and set healthy boundaries has often suffered as a result. I felt ready to break under the pressure when I got onto BetterHelp and was matched with a great therapist who really seems to understand me and how I work. I can message my therapist whenever I want with whatever is on my mind, and I know that I'm heard and seen, and I am always responded to with thoughtfulness and compassion and directed to see ways that I can help myself in this situation and any like it. I am managing my stressful life so much better with the help of flexible, 24/7 access to my therapist. I'm so grateful to have been matched with such a good fit.
IW
Ian W.
Exceeds my expectations every day
I honestly didn’t expect Betterhelp to be immediately life changing. Having gone to “offline” therapy for years, online therapy seemed like it would be more of a bandaid or a stopgap to help me until i could find someone through more traditional means. What I found is that not only is my BetterHelp therapist helping me in ways I didn’t even know I needed, but the resources they have available through regular “groupinars”, aka webinars, is invaluable just by itself!
From existential therapy, to inner child work, to attachment based relationship counseling, the Groupinars are live seminars by professionals that approach their presentations and q&a with compassion, patience, and grace. There’s sessions throughout the day, every day, and the content I’ve seen so far is GOOD, like real good.
My therapist checks in regularly in between visits, and the BetterHelp platform has daily journalling prompts to help keep you thinking about your self-work in new ways. The journal entries can be shared directly with your therapist, creating a place to explore and unpack outside of the session, but still undet the guidance of your clinician.
If you’re on the fence, just do it. If you don't vibe with the first therapist they match you with, request a new one. Therapy is about YOU, and the therapists will not be offended if you feel like you would benefit from someone different, you have to be honest with yourself and not be afraid to try a few people to find a good fit.
Please take care of yourself and get this help if you can, it can help more than you realize!
SO
Sonja
Best Website For Therapy!
This is the third app I've tried for therapy and counseling and so far I really like it. My therapist is helpful, available when I need her to be. We both stated our expectations at the beginning so we aren't upset about how everything is going.
YA
Yanelis
Betterhelp is the Best choice I made!
I was always skeptical about therapy. I never really understood the purpose. After going through some very difficult times I was desperate for help. I signed up with betterhelp to find out if talking with a professional could in fact help me, what a life changing decision!
The therapist I was matched with was perfect for me. I felt comfortable with her immediately. She was exactly what I needed when I needed it most. Mentally and spiritually she was the right person to help me address the issues I was facing. She challenged me and offered practical tools to change the way I thought and reacted to my situations. I am so grateful for taking a leap of faith and signing up for betterhelp. It can feel uncomfortable to reach out for help but once you do you wondered why you haven't done so before. I appreciate having access to this type of service. The ease of signing up, getting financial assistance and being matched with the right person was effortless. In addition, I received 5 star customer service. They exceeded my expectations every time I needed them. I am so grateful for Bettethelp and I would recommend it to everyone. If you feel like you are stuck or just things haven't been going as planned Talking to someone outside of your circle Will be life changing. Give it a try.