BetterHelpReviews of betterhelp.com

Once again you have attempted to take money from my account. Third time unlucky!!!!!! I cannot tell you have livid I am, they still won't communicate with me, just reply with the same fob-off email yet I am still £400 out of pocket from their 2 successful thefts from my account, however the 3rd time you tried you failed, only after the hassle of having to get a new card and make all the changes that come along with that.

I payed for what I thought was 4 sessions of therapy for £260. The first available session was 1 week after I payed the subscription and then I was busy for 2 weeks, so I payed £260 for only 45 minutes of therapy. I wouldn’t recommend using this app, you are much better off finding an independent therapist who charges you per session not per week even if you can’t make it.

It is a scam. I was charged $228 the first month and I did nto use the servie, then charged again $228 the second month without having had any appt.

If I could leave zero stars I would. I didn’t like their pay upfront policy from the get go. I had a therapist who had a heavy accent- not a big deal but hard to understand when you’re on the phone. She made up words like “Iceburger” when she meant “iceburg”. Anyways on top of that after 2 sessions which she reached out to me to make an appointment I did not hear from her to make the third and next thing I know I get a charge for the day before on a session. I reached out to my therapist to ask why she didn’t send out an email about booking and she told me it was my fault and my job. Then I said well it’s Thursday so I have at least a few days to still Make up that session and all Of a sudden all her session times were booked and didn’t work for my eastern standard time while she was in Asia. I asked for help at the front desk and didn’t get a response. I reached out to my therapist again and she was like “yes you miss a session too bad”. I was totally left on my own! I had to write an email and tell the help desk I was cancelling and explained how disappointed I was in this entire process and to stop charging me. Then just like that I got an email telling me at the help desk they had extended my membership by a week and I should’ve just asked them to help. Really? We are going to play that game? Blame the client but still keep their money? Not once was I reassured that I was taken care of and that I would be fine with that one charge which would not be wasted. Then my therapist had the audacity to reach out to me several times after I told her stop as she was retriggering my anxieties to explain the process and to say I should’ve done more. She clearly is abusive after weeks of talking to me about how to set boundaries and take self care. I had to tell help to tell her to stop reaching out to me!! Not a forum that cares for you. They don’t tell you that insurance companies don’t cover BetterHelp. Makes you wonder why.

I signed up for 4 sessions to try BetterHelp. Decided after experiencing two sessions, this type of therapy was not for me. It was more like a coaching session than therapy with a lovely, enthusiastic aunt telling me the obvious. I only used two of the four sessions and decided not to use the other two as not appropriate for me. Now I find they've charged me 800 dollars for sessions which I did not agree to or know was being charged. That's 800 dollars for 90 mins. Absolute waste of money and the are still charging me for another month even though I've told them their service is not appropriate. Unprofessional, underhand taking advantage of vulnerable people. Avoid this company like the plague.

Asks for a great deal of personal information up front before providing the cost £256 a month (£64 a week) for one 30-45 minute session a week which would be about enough time to greet each other and talk about 1 thing briefly. if you say it is too expensive, the option of 'financial aid' is provided (they drop by the price £9 for a month or so). Very much not worth it that a normal persons flexible income in month, if they're lucky enough to have a flexible income, mostly for the privilege of bopping about on their app and maybe speaking to a therapist briefly once a week or a live chat if they're too busy. No wonder they need to advertise so heavily no one would pay for this with out heavy convincing.

I did the onboarding flow to get a therapist recommendation, just the first recommendation was not really covering my needs, so I contacted support, the replied immediately with a list of recommendations, so I wrote back also immediately with my response and to start my sessions. Then they stalled me, it’s now over 6 weeks, no reply, I try every 2 weeks to see if someone will take back my ticket, no one replies, I even created a new ticket. I can’t say anything to the services of therapists in the platform, but the support service is really bad, and that is not the way I expected from a platform that is for people struggling with mental health… I would expect a more human touch and reliability.

Not recommended, You are charged $60 to 80 a week to talk with a therapist ONE time on a live session via chat, kinda seems like AI. and if you want to talk one more time you are charged an extra $20-25 for that. and then when you message your therapist it takes 2-4 days to get a reply and by the time you respond the week is over. So totally not worth it. and they wont refund me for a week that i paid where i only got to talk with the therapist one time for 30 minutes in the whole week because he was having a busy week and because the time change, not worth it. Lame service.