BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 11% of reviews.
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Most recent review: October 2026.
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Better Help has been the best decision I have made for my Health. From the beginning I answered questions specific to my trauma and background which matched me to my therapist now. I was matched within 24 hours and started Therapy the same week. My sessions every week work so well with my work schedule. My therapist is amazing and from the first day I instantly knew she had alot of experience and since then, I’ve been better able to identify thoughts for what they are and manage my emotions better. (I’m a very emotional person). I see growth every single week. I have journal in the app too and can message my therapist at any time when I’m feeling triggered or any sort of way. It doesn’t cost as much as a traditional therapist. This is therapy for the future.
SY
Sophie Y.
Find professional help to heal yourself and your relationship
This is a place you find professional help to heal yourself and your relationship. It makes therapy affordable and accessible.
DS
Dr. S.
I am a Medical Doctor who has…
I am a Medical Doctor who has experienced traumas since childhood & has a ACE score of 8 out of 10 (Google ACE Score test if curious). My parents & I are first-generation immigrants. I grew up poor & had issues with neglect & addictions in my family. A significant reason why I went into medicine was to get out of the poverty that I have seen my parents & relatives endure & suffer, despite their incredible work ethic & devotion to doing their best to provide for the many needs of their children.
Although I deeply love & respect my parents, I also understand that I carried many of their poor coping behaviors into my own adulthood & marriage.
I have been highly functioning & highly achieving most of my life. However, I have never healed from my past experiences. I have never had good modeling to learn helpful coping behaviors. I have made many mistakes, due to poor coping strategies, insecurities, & a general fear out of life.
I have used the traditional medical system, have seen many psychiatrists, & have been treated with many different antidepressants, ever since medical school & residency training.
In my experience, despite seeking treatment, due to the demands of my past career in a surgical specialty, I never had time to devote to my therapy sessions. The psychiatrist offices always seem to be packed & so even if I wanted to devote more time, I firmly believe that it was not possible for them to schedule me for more frequent appointments.
I now understand from hindsight, that simply seeing a mental health provider once in a while, for short visits & prescription refills, would never have "healed me" in a deeper level that my spirit was silently yearning for, to allow for gradual but significant positive & lasting changes in how I used my brain (& my being) in response to life's normal stressors.
Instead, I found myself becoming more cynical & hopeless about my mental health issues, & this led to increasing chronic health issues & decreasing functioning/enjoyment of my life.
In my experience with both Regain.com for my marital challenges & Betterhelp.com for my personal mental health issues, I have learned that at times, it takes a bit of trial and error to find the right counselor/therapist whose background, personality, & training harmonizes with my present needs & unique background.
Thankfully both of these services allow for streamlined & efficient processes to "explore" providers. This shows that they understand that at times their clients will have to try out different counselors to find one who suits their unique needs and personalities.
Another strong benefit of these platforms is the simplicity of their user experience & just how efficient it is to see a counselor/therapist at the comfort of my home. I found after repeated sessions that my comfort in my familiar surroundings allowed me to gradually trust & be vulnerable to my therapist.
The platform also allows for easy text messaging & gives an option to speak to a provider by video or just voice. This suits many people's needs to either see somebody in real time or just hear their voice if they cannot/do not want to be seen themselves.
I am incredibly grateful for my provider, whose wisdom & skill and understanding my needs (often times without me having to verbalize it) has allowed me to trust in him and devote myself to practicing what he has taught me.
In each of our sessions, I type out notes of what he tells me, since he drops so many knowledge bombs and I want to capture all of it. He also provides me with handouts that help me learn & practice what he teaches.
I have been seeing him for over a month and have noticed dramatic improvements in my coping behavior. However, I would be lying to say that my recovery from mental illness has been straightforward. Old habits really do "die hard" & there are many times when I fall back into old behaviors that caused me and my loved ones more suffering. I also need to point out that I am not "completely dependent" on my provider & I have done a lot of self work with the guidance of my provider. I understand that providers can only show me the way.
I understand that I am in a "transition phase" & although I have taken more steps forward than backwards, the steps backwards are still uncomfortable and challenging.
My provider's nonjudgmental communication towards me has taught me to go easier on myself after making mistakes and have a better attitude when I am struggling. Overall I feel more confident that I am on the right path and I look forward to each of my sessions each week.
Most importantly, I have hope that I am not going to succumb to the consequences of my past traumas & my past mistakes. I am a better person, husband, father, & doctor!
I am deeply grateful for Regain.com & Betterhelp.com. I hope my message can help others find deep healing & joy!
RB
Rae B.
I really appreciate Better Help
I really appreciate Better Help, I have definitely improved in life and it's been like three weeks lol. Aside from that, the app is user friendly for the most part. The only thing I would improve is a way to leave live chat while in the app, but it may be a privacy security thing so I don't want to doc them!
NH
Natalia H.
Better Help - Great online therapy platform
Better Help has an online platform that matches the client issues with the best qualified professional for these issues.
Then, the scheduling is fast and simple, and the client can review the therapist background prior to the session. Additionally, there as multiple options for the session (live, phone, video call).
Lastly, Better Help uses very well qualified professionals who can identify problems and provide practical solutions during the sessions.
AB
Andria B.
A great resource for those with busy…
A great resource for those with busy life styles and schedules
TC
Tori C.
BetterHelp gives you the essential tools needed on an organized, thorough, and professional platform. You're completely in control.
BetterHelp on the whole is convenient, with a smart and organized interface. It allows for a lot of flexibility and even if you aren't currently subscribed to sessions with a therapist, the journaling function is accessible. I'd like to note: if you pay for one week or four weeks, etc, but don't schedule any sessions/cancel sessions, there is no refund - the subscription just provides you to access with a personal therapist, groupinars, etc. Scheduling and participating in these are up to you. The phone app has all the same functions as the website, from journaling to video sessions.
It does pay to be a bit picky with the therapist, especially since with BetterHelp you aren't limited to doctors in your area. Upon subscription, you can choose your own, or you can have BetterHelp match you. As someone who had never participated in counseling/therapy before BetterHelp, I relied on the matching function. The first therapist I matched with was very kind, at first readily available, and offered some insight when I asked for it or seemed especially distressed. However, over time it seemed that their schedule became too busy, they cancelled numerous times with very little notice (meaning I generally couldn't reschedule, I had to just schedule for the following week), and were unable to give me the support I needed. This therapist left BetterHelp when I paused my subscription, but I wish I'd had the confidence to take advantage of the 'Change Therapist' button in BetterHelp's menu. When I returned to BetterHelp I was matched with a different therapist, who is fantastic, incredibly insightful, and very communicative and accommodating. She has been awesome in helping me tackle big life changes and she's incredibly mindful and professional. My point is: if the match doesn't feel right, then don't be afraid to change! BetterHelp makes it very easy to change therapists, and there's seemingly so many different professionals readily available, with reviews, career summaries, and profiles to browse. Likewise, it's very easy to start and stop your subscription, just be mindful of billing cycles when scheduling sessions. You do lose access to sessions with your therapist when you've stopped your subscription and reached the end of the billing cycle.
I highly recommend BetterHelp due to its convenience and accessibility. It's important to keep in mind that, like I'd expect with in-person counseling/therapy, you're only going to get out of it what you put in. BetterHelp gives you the essential tools needed on an organized, thorough, and professional platform. You're completely in control.
PE
Peg
An amazing platform that promotes mental health
An amazing platform that supports and encourages people to take the next step and take care of their mental health (which is sadly, often, neglected).
Very affordable services by excellent specialists who are supportive and knowledgable.
I'm very impressed and I highly recommend BetterHelp to everybody!