BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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This app has effectively given me another outlet into seeking a structured recovery and a therapist that has made this process easier than it has ever been! I’ve been dealing with my addiction that has caused a litany of mental, physical and emotional trauma's in my life and I never thought I’d be able to succeed. But with the assistance of all of the resources available, I’ve not only made significant strides in my progress but I feel better than I have ever felt doing this before and this has been a 10+ year habit, that has been broken down psychologically and internally. I’m really grateful and recommend everyone at least attempt the steps to see great results. Thanks to Mr. Brown & BetterHelp!
BJ
Bep J.
This is by far the best thing I could…
This is by far the best thing I could have hoped for in a very hard time in my life, so you could say this was a life saver for me ! Thank you so much!
AS
Ash
She is an amazing therapist!
I talk to her as if she is one of my close friends! Talking about my mental health feels so much nicer when I know that she listens, understands, and gives me tips on how to cope with my emotions.
AX
Austin X.
Returning the recommendation
BetterHelp came recommend to me & I'm so glad it did. Very easy to get started. You take a few surveys so they can find the person to best fit your needs. Multiple ways to communicate, whatever is most comfortable for you.
PB
Penny B.
Straight from the beginning when I had…
Straight from the beginning when I had the opportunity to sign on my 1st therapist I didn't have the same connection, it was easy to put in a request and connect with a new therapist. Right away got a fabulous one who understands all of my conditions as well as thoroughly respects my processes. I would strongly recommend your services to others.
JV
Jesus V.
Going to and staying consistent with…
Going to and staying consistent with therapy was always my biggest issue. Often times it was difficult as a business owner and a father of 2 to schedule and stick with appointments. But when I discovered Betterhelp not only did I find a solution to my dilemma but I found a great support in my therapist. I get like I was always just a click away from getting the help I needed. Plus the app is so easy to navigate it really makes the whole experience so seamless and really works for me. I recommend this to anyone looking for help.
MF
MB F.
Flexibility, talented therapists, awesome!!
I needed a way to do therapy on my schedule. Going to set appointments at set times and locations is incredibly difficult with my job. And I'm busy. Incredibly busy, and as much as I want to put my mental health forward as a priority, my livelihood (and my employees' as well) depends on my hard work. 90+ hours a week, easy, so I needed flexibility and I demanded a great therapist because my time is valuable and precious, and I refuse to waste any of it.
Lonnie Prater (LMHC) was the second therapist I was assigned on Betterhelp. I work in the mental health industry and know that I personally needed a very good therapist, and someone with flexibility in their treatment routine to make sure I could get the help I was so desperate to get.
The first therapist had zero reviews around the Internet, but she had her bio up on multiple sites, including Betterhelp. The info was different on every page, which completely scared me off, especially when I asked her about it and she didn't have any adequate answers. Lon didn't have any available reviews either, but when I asked, he explained his background. New to private practice. Expertise in X, Y, Z. It all lined up and all made sense to me, so I started with him.
He's been understanding, great, flexible, and available. His advice and reasoning has really helped make a difference in how I'm thinking and where my mind is at. He's very much helping me process things better, helping me with my personal issues to attempt to achieve my goal of simply improving myself to become a better person, a better suppose. Lon is great.
AP
Ann P.
Best Psychologist ever!
I’ve seen 3 psychologists in the past but it’s been about 8 years since last one. Dr. Tracy Mallet has helped me so much this last month. She rocks!!!! I cannot recommend enough!